Housing Coordinator09/2024 – Present• Meet with participants to discuss housing opportunities and create housing plans.• Assist throughout the housing application process, addressing barriers, and coordinating with case managers to mediate issues with property owners.• Build expertise in public/private housing resources, maintaining a referral base and partnerships with community organizations.• Develop, implement, and evaluate housing programs while advocating for affordable housing through collaborations with housing authorities and community leaders.• Participate in disaster preparedness efforts.Key Achievements:• Spearhead housing initiatives, resolving participant barriers and securing affordable options.• Establish partnerships with local authorities and organizations to enhance resources.• Create comprehensive referral base to streamline program delivery and data accuracy.• Play a pivotal role in disaster preparedness to ensure housing stability.

● Supervises and administers the Housing and Water Well fulfillment process for 17 Latin and Caribbean countries● Integrates pertinent data to ensure adherence to standard fulfillment procedures and policies● Administers housing production files and acquire photos for inclusion in fulfillment packages● Fosters close collaboration with the Creative Project department to ensure accurate documentation of associated Housing and Water Well projects● Engages with management to pinpoint key performance indicators (KPIs) and conducts data analysis to support effective business decision-making● Collaborates with analyst teams and other colleagues to manage data information● Delivers quarterly data analysis reports derived from the procurement of activities for Housing and Water Well management

● Directed and advised members and visitors of general information and services within the facility and the assigned geographic service areas● Supported and coordinated the member service functions and administrative support within a Medical Office Building and assigned service area, under the supervision of the Operations Manager● Managed service recovery, member and non-member concerns with regional and facility crisis and non-crisis situationsExemplified excellent customer service skills with solution-oriented approach when responding to emergency situations● Consulted with Area Operations Director, Operations Manager, Nurse Manager or other resources during crisis intervention● Assisted members with (ROI) Release of Information processing (Form completion and general questions)● Educated members on co-payment and front-end forms and deductibles● Procured co-payments, all revenue collections and regulatory front end forms accurately● Assisted and educated members by answering questions regarding co-payment, deductible, co-insurance and or deposit as applicable● Built effective working relationships with physicians, staff and other departments within the health organization● Provided assistance for members who qualify for Medical Emergency Relief Fund, Medical Financial Assistance and process funds according to policy

● Coordinated, reviewed and completed transactions of rental documents to ensure compliance with both company’s and state regulations policy ● Oversaw the distribution and collection of rental leases● Conducted credit checks, references and applications processing ● Assisted in organizing appreciation activities and events for tenants● Coded invoices and reported generated monthly reports● Assisted in coordinating appreciation activities and events for tenants● Managed active files for timely processing of information; price reductions, extensions and expirations