Cassandra Couoh Email & Phone Number

New York, United States

Brooklyn, New York, United States

Provide primary customer support by assisting with billing inquiries, gas and electric emergencies, and online profile management.Maintain and modify customer records by updating contact information, inputting meter readings, and completing simple bill adjustments.Respond to customer inquiries and suggestions courteously and professionally while displaying a comprehensive knowledge of the company's policies and programs.

Brooklyn, New York, United States

Answered customers’ questions about menu items and special promotions to meet their needs.Maintained the sales floor by tracking product inventory and organizing the showcases.Interacted with guests and fellow team members consistently and warmly to receive feedback in order to continue actions that had a positive impact and ensure improvements were made.

New York, New York, United States

Maintained a safe, clean, and friendly environment in the facility and pool for patrons’ safety and satisfaction.Delegated pool maintenance tasks to junior employees and submitted time cards for staff biweekly.Observed patrons in order to anticipate and address safety issues before they arose.

Orlando, Florida Area

Loaded and unloaded Guests from the attractionOperated sophisticated ride systemsMemorized and delivered lengthy narrations to large groups and on a microphoneMonitored Guest flow and provide a safe Guest ExperienceWorked with Disney Fastpass+ service, which allows Guests to reserve access to select Walt Disney World® Resort theme park attractions, entertainment and Character Greetings in advance

Greater Los Angeles Area

Supervised staff and patrons in the facility on a daily basisAssisted with monthly in-service training sessionsHandled or referred problems and situations as they arose within the facility on a daily basisProvided overall direction to the lifeguarding staff and promoted safety in swimming for the purpose of enhancing patrons’ enjoyment

Greater Los Angeles Area

Maintained constant surveillance of patrons in the facility on a daily basisProvided emergency care and treatment as requiredOperated pool covers and pool cover reels on a daily basis during the fall, winter, and early spring seasons

Parkway Pool Chula Vista, Ca

Enforced pool rules every day, informing patrons of the importance of abiding by the rules to ensure their safety and prevent incidents.Taught 30-minute swim lessons 5 days a week during summer to students, ranging from 6 months old to adults, to demonstrate new techniques, strengthen their swimming skills, and educate them on water safety and the importance of fitness.

Los Angeles, Ca

Collaborated with the Standards Committee to plan meetings with at least 5 members every week to ensure their success and reward their accomplishments, and encourage discussion between the leadership team and the rest of the organization