Cassandra Dahl, Mba Email & Phone Number

Tucson, Arizona, United States

- Utilized consultative sales as a multi-state health insurance licensed agent working with Medicare-eligible customers and the ACA Marketplace.- Assisted with the development of Medicare and ACA training materials for newly onboarded agents.

Remote

• Physically and virtually trained incoming agents, trainers, and managers both domestically and internationally through multiple progressive blended learning training programs. • Facilitated and designed programs integrating customer service, required systems, insurance knowledge, leadership and coaching skills, data analytics, and reporting.• Lead and managed the logistics of completing vendor work requests with a team of 5 supervisors and 95 agents. • Responsible for administering disciplinary actions as well as tracking, analyzing, and reporting key performance indicators and quality data for all teams in my department. • Through re-training and coaching, increased efficiency 30% in 5 weeks, from an average of 5 tasks per hour per agent to 6.5 tasks per hour per agent.• Utilized consultative sales as a multi-state health insurance licensed agent working with Medicare-eligible customers. • Assisted newly retired customers with evaluating and enrolling in medical, prescription drug, dental, vision, and hearing plans.

Marana, Az

• Performed administrative duties including applicant screening, hiring, orientation, benefits administration, training, payroll, and administering disciplinary actions. • Responsible for team-building and internal conflict resolution. • Coordinated with owners to revise the employee handbook and document policies and procedures to increase efficiency and standardization of practices. • Oversaw marketing initiatives and assisted in cost control. • Assisted in accounts payable and receivable in conjunction with a bookkeeper. • Assisted with inventory management as needed. • Addressed client concerns and feedback regarding services and staff.

Tucson, Arizona Area

• Worked autonomously and as a partner to the Store Manager to meet company directives and goals while providing exceptional customer service. • Maintained inventory and stock counts. • Handled cash transactions and deposits. • Filed appropriate paperwork regarding sales, warranties, and credit applications.• Kept retail environment cleanly and welcoming for all guests. • Assisted in training for newly hired sales representatives.

Tucson, Arizona Area

Resolved escalated issues for the client, offering solutions to ensure upmost client satisfaction, while protecting bank interests. Supported customer service representatives in system utilization and finding resolutions to meet client needs. Acted as a training assistant and assistant manager for a rotating team of 200 individuals with an out-of-state vendor. Duties included analyzing service goals, peer coaching, and time management.

Tucson, Arizona Area

Offered retail and/or rental services to meet consumer needs. Utilized multiple computer systems for information storage/retrieval and procurement of payment. Educated clients of current and upcoming sales or specials on formal wear.

Tucson, Arizona Area

Practiced assumptive sales techniques for billing purposes. Adhered to business laws and procedures regarding banking and credit. Educated clients about tools to assist in monitoring and managing their accounts.

Tucson, Arizona Area

Utilized soft sales and offered exceptional customer service. Comprehended unexpressed needs of the customer and took steps to meet them. Education customers on senior communities and services in their area.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Criminal Justice/Safety Studies