Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts delinquent state accounts. Documented consumer contacts on system(s) of record. Processed some currency postings and generated statements on reviewed accounts, decided cancellation status and processed in keeping with departmental procedures. Identified, initiated, and facilitated resolution of customer issues. Negotiated payment arrangements on past owing receivables

Handled the schedulingsand coordinating all travel arrangements for the office. Received, screen and/or route all incoming telephone calls, mail, and correspondence for the office. Proofread legal documents and aided the attorney in getting contracts, letters and other items out daily, maintained indices for all archived, off-site boxes and documents. Coordinated calendars and scheduled meetings and handled all expense reports