Cassandra Devine Email & Phone Number

Blaine, Minnesota, United States

• Oversees call center team which schedules 2,500+ appointments per month.• Organizes technician schedules, dispatching of work, in field troubleshooting for 2-3 separate projects.• Project manager tasks such as hiring, training, creating training materials, project organization, clientengagement.• Utilizing and creating reports to provide updates to clients about project progress.• Day to day office management for a company of 50-60 employees including payroll and payment ofinvoices.• Developed and launched monthly safety inspection program.

Eagan, Minnesota, United States

• Assists the store manager in leading a team of 10-15 associates and managers.• Overseeing the operational procedures to ensure the store is implementing all SOP's (standardoperating procedures) as required by corporate.• Hiring and training of associates and continued development.• Utilizing reports to implement improvements to ensure business goals are met.• Executing visual merchandising for monthly floor sets and sales.• Miscellaneous tasks such as creating schedules, processing money orders, processing shipment, teamrecognition.

Greater Minneapolis-St. Paul Area

• Overseeing a region of 3 or more states, with 200+ field representatives. The largest of these regionsincluded Southern California.• Ensuring merchandising projects in region were completed on time at a 90% completion rate. Typically2,000+ services a week.• Being the primary contact between clients, stores, and representatives for each project beingconducted by LMS within the store.• Onboarding new field representatives, led training discussions, coordinated representative vacationcoverage.• Miscellaneous office tasks such as training new supervisors, creating training materials, collaboratingwith project managers.

Bloomington, Minnesota

• Providing excellent customer service to our clients to make an uncomfortable experience ascomfortable as possible.• Being up to date with product knowledge.• Leading the sales floor replenishment and back room inventory organization.• Executing floor sets for seasonal displays and sales.• Assisted the store manager with training new employees and driving the sales team to reach salesgoals.• Executing proper opening and closing procedures.• Miscellaneous tasks such as opening and closing and processing money orders.

Bloomington, Minnesota

• Scheduling dental appointments for 10+ clinics on a day to day basis. Scheduling was done with patientsvia phone and/or email.• Providing excellent customer service and ensure clear communication with patients.• Verifying patient dental insurance and what services are covered.• Required a strong understanding of insurances, procedures, and HIPPA laws.• Helped develop a team to address web requests for patients. Assisted with creating scripting,procedures, and training documents. The web team assisted 80+ clinics on a day to day basis.

Hopkins, Minnesota

As a collections representative I went through extensive training to ensure I had strong knowledge with banking, collections, debt and customer service. As a collections representative, my responsibilities would be:- To make outbound calls and take inbound calls from customers with overdue accounts to secure a payment to bring their account current.- While on the phone, I would be required to multi-task to talk on the phone, while using problem solving and conflict resolution skills. - Along with providing clear and precise communication and customer service, I would need to locate their account, find quick solutions and set up/process payments while over the phone.While employed, I regularly meet expectations on collection goals and consistently provided clear communication and proven results.

Watertown, South Dakota

As a collections representative I went through extensive training to ensure I had strong knowledge with banking, collections, debt and customer service. As a collections representative, my responsibilities would be:- To make outbound calls and take inbound calls from customers with overdue accounts to secure a payment to bring their account current.- While on the phone, I would be required to multi-task to talk on the phone, while using problem solving and conflict resolution skills. - Along with providing clear and precise communication and customer service, I would need to locate their account, find quick solutions and set up/process payments while over the phone.While employed, I regularly meet expectations on collection goals and consistently provided clear communication and proven results.

Associate'S Degree, Marketing

High School Diploma, General Studies