*Builds the Instructor Led Training content to support the delivery of the training curriculum.*Collaborates with Training leads to incorporate evaluation methods into training sessions, based on desired metrics and outcomes. *Develops new Instructor Led Training deliverables and collects existing policies / materials for the OPPS manual to support End User Training and post-go live adoption.*Participates in transition of ownership and maintenance of training content and data to the sustaining team for training initiatives.*May assist the Core Team Training activities, if needed.*Delivers the Third-Party Vendor Train the Trainer for the lead trainers. *Supports the lead trainers in the end user delivery. Delivers the training courses to the defined teams and according to schedule. *Serves as a Subject Matter Expert in the training capacity within the area defined and assigned.*Collaborates with functional leads to understand key C2M details and configuration to appropriately train end users.*Supports the Change Management overall initiatives and alignment to the strategy and timeline to assist with providing Subject Matter Expertise in engagement initiatives as needed.*Facilitated MDM end user and refresher training sessions.

*Developed C2M end user training deliverables and reference resource guides for various business areas*Worked closely with all parts of key technology implementations to develop an in-depth knowledge of the application to ensure in scope requirements and logic was incorporated in various training materials

*Manage and Prioritize C2M/MWM defect tickets submitted to the technical team for system release determination.*Sent weekly status communications to the technical team for defect updates and scoring prioritization*Attended weekly Organization Development Workgroup meetings, responsible for scoring/ranking incident tickets and prioritizing these items on a weekly spreadsheet to be sent out to the technical team and stakeholders.*Responsible for documenting technical C2M/MWM Release Notes in a business user format (End User Functional Notes)*Facilitated training to the client on End User Functional Notes for understanding of various items to be included within upcoming releases. This included an explanation of the issue, the resolution and business impact. *Developed various job resources for the client to assist with understanding C2M and business processes.

*Developed end user training modules and deliverables for various business areas*Provided C2M knowledge transfer sessions for the client business trainers*Responsible for facilitating end user training for various business areas

*C2M functional SME for end user roadshows*Participated in DR(drastic recovery) activities, managed RAID tickets and admin of project status Developed end user training manuals and deliverables for the Customer Service business areas*Facilitated ORT, pilot, end user and refresher training for the Customer Service and Billing business areas*Provided C2M floor captain/forward deployed hypercare support for the Customer Service and Billing business areas during the stabilization phase after Go Live*Provided post go live refresher training for the Customer Service Department

*Utilized a combination of database systems knowledge and analytical skills to support achievement of end-user objectives for the Louisville Gas & Electric Company*Assisted in coordinating the development of Cascade-based analyses associated with business initiatives that often involve equipment maintenance triggers based on asset health indicators*Worked closely with IT to accurately communicate functional needs, problems, issues, and enhancements that require IT assistance*Monitored Cascade business processes and asset health data in accordance with the Transmission Substation Inspections & Conditioned Based Maintenance Program*Capable of assisting with the preparation of training material pertaining to Cascade processes and tools*Effectively communicated with clients, peers and management by blending functional and technical content into verbal and written communications, focusing on the business benefit and/or impact of the proposed action*Assisted Substation Engineers with capital project work order execution and documentation including creating commissioning work orders, creating substation and equipment locations, recording asset nameplate data and test results

* Responsible for testing application security for CC&B/MDM/ODM Applications*Hands on experience with CC&B/MDM Application*Executed test cases for application security in MDM/ODM*Executed test scripts for User Acceptance Testing (UAT)

*Supported Local Delivery Agents through the implementation of General Electrics (GEA Delivers) new Oracle EBS system*Traveled to various client locations and offered 1:1 go live support and training to the local delivery agents*Provided onsite inventory research support and assisted with inventory reconciliation efforts using the GEA Oracle EBS system at various state sites for local delivery agents*Provided EBS product research on customer appliance orders for various inventory organization sites

*Performed work in relation to the Oracle ERP CC&B implementation at the Departments of Water for the counties of Kauai and Maui, HI*Created and executed CC&B system test cases for Customer Service, Credit & Collections, Remittance & Meter Management*Provided functional business support as a SME with the business areas.*Created & executed test cases for Oracle products such as CC&B, Service Cloud, Billing Insight & Field Services Management for implementation at the Department of Water for the counties of Kauai and Maui, HI*Provided CC&B system defect support work for the counties of Kauai & Maui through the use of the company’s Atlassian Cloud (Jira) System*Performed work at Guam Power and Water Authority as needed by Prithibi Consulting LLC*Provided Oracle CC&B ERP system defect support work for Guam Power and Water Authority through the use of the company’s Atlassian Cloud(Jira) System*Provided CC&B system refresher training to Guam Power and Water Authority Customer Service and Collections Representatives

*Facilitated end user CC&B training to company employees within various business areas*Facilitated end user CC&B cross training to MSD (Metropolitan Sewer Department) Customer Service Representatives on LWC Customer*Maintained & updated the company’s online Help & Manual training resource OPSS (Online Performance Support System)*Utilized Issue Tracker to provide support and provide resolution for end user issues in CC&B *Created and executed UAT test cases for Customer Service, Credit & Collections and Remittance *Developed procedural work documents and reference material for Customer Service, Collections & the Remittance business areas for the newly implemented CC&B system*Provided functional business support as a SME with various business areas*Assisted with the process and review of system design documents*Provided post go live support for various business areas *Conducted New Hire & Emergency Winter training for the Customer Service, Remittance and the Credit & Collections Departments *Updated the training manual and policies for the company's ECIS legacy system*Served as a System Advisory Council Team member which was made up of representatives of the business, designed to provide guidance & assistance to the Director in support of a collaborative, participative, customer focused and efficient work environment.*Established new service, generated service transfers, and cancellation orders for water account holders.