Cassandra Ferguson, Mba Email & Phone Number

Pittsburgh, PA, US

Chicago, Illinois, US

Chicago, Illinois, US

Chicago, Illinois, US

Chicago, Illinois, US

• Seek to continuously improve processes, systems and overall customer satisfaction
• Complete budgetary requests, analysis and reporting
• Assist with the coordination and scheduling of maintenance activities
• Provide direction/information to vendors, facilities staff and service providers as required, ensuring excellent coordination of work within client environment with minimal disruption
• Assist with receiving and dispatching of work requests to technical staff, vendors or other services providers
• Resolve problems associated with all building services including but not limited to: janitorial, conference rooms, interior and fixtures and equipment, climate comfort and mechanical & electrical needs.

Chicago, Illinois, US

• Provide extensive account management for Building Services Network (BSN), a start-up facility management subsidiary of JLL
• Effectively manage a portfolio of client accounts while coordinating over 300 simultaneous maintenance requests within respective deadlines
• Assist in special projects which aide in the growth and development of the Building Services Network subsidiary
• Assist in streamlining processes and minimizing BSN’s involvement on maintenance requests by coaching vendors and clients on appropriate processes and procedures
• Monitor progress of work orders to ensure timely completion of all service requests

Satellite Beach, Florida, US

• Create custom logos, artwork, and promotional materials for organizations, websites, and individuals

Pittsburgh, Pennsylvania, US

• Prepared RFPs and contracts, assisted in selecting contractors, and ensured contract compliance once finalized
• Responsible for grant proposal writing on behalf of the organization
• Drafted correspondence, status reports, presentations, brochures, and other written materials
• Provided daily database management while gathering/organizing statistics on past incidents as needed
• Developed and coordinated special projects for executive directors
• Devised new procedures to improve operational efficiency and cost effectiveness of departmental processes

Pittsburgh, Pennsylvania, US

• Provided organized record-keeping, data tracking, telephoning, mailing, and filing
• Reviewed and exported videos in response to requests from law enforcement, or subpoena
• Identified department’s administrative needs and developed appropriate solutions or recommendations
• Maintained and ordered office supplies, furniture, and equipment as needed
• Ensured all departmental documents were consistently formatted and grammatically correct

Philippi, WV, US

• Recruited, organized, trained, and supervised a team of 15 employees
• Called alumni and friends of the university to solicit donations to the university’s annual fund
• Updated demographic information for and built relationships with alumni on behalf of the university
• Established an open line of communication between alumni and students
• Awarded Top Caller as a Phonathon employee for raising the highest dollar amount
• Promoted to a supervisory position in September 2014 for professionalism and leadership capabilities

Philippi, WV, US

• Organize and distribute personalized alumni fundraiser and event notification mailings
• Provide organized record-keeping and filing throughout the department
• Other administrative duties as assigned

Masters, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Marketing