Cassandra Figueroa Email & Phone Number

Miami, Florida, United States

-Independently executed Driver License program requirements, ensuring strict compliance with Chapter 320, 322 & 324, Florida Statutes, department policies, and Division of Motorist Services regulations.-Demonstrated proficiency in systems, policies, and procedures, including FDLIS, IMS, OASIS, ADLTS, and other relevant platforms.-Directed and developed a dynamic team, providing strategic leadership through orientations, performance appraisals, and fostering a positive work environment.-Oversaw daily operations, managing workload, scheduling, and resolving operational inconsistencies to optimize efficiency.-Processed credentials, addressed inquiries, and ensured precision in driver license issuances.-Conducted comprehensive data reviews, audits, and implemented procedural changes for continuous service improvement.-Orchestrated office closing procedures, including deposit preparation, revenue accounting, and meticulous equipment security.-Maintained inventory, adhered to purchasing guidelines, and promptly resolved equipment-related issues to sustain operational continuity.-Functioned as a key liaison with stakeholders, representing the department at meetings, and enhancing public relations.-Strategically scheduled and executed community outreach programs, elevating the department's image and service efficiency.

Miami, Florida, United States

-Issued Florida Identification Credentials, including Identification Cards, Driver License, and Commercial Driver License.-Administered various Driving License Examinations, such as Class E License, Commercial License, and Commercial License Endorsements.-Managed Commercial HAZMAT Applications, handling submission and fingerprinting processes for applicants.-Led opening and closing operations for the Field Office and Flow Bus.Provided exceptional customer service, particularly when dealing with frustrated or irate customers.-Validated legal status for credential applications, collaborating with necessary personnel.-Collaborated with Assistant Managers to resolve wait times, address customer complaints, and enhance overall operations.-Followed quality standards and procedures to minimize errors and maximize customer satisfaction.-Increased customer satisfaction and repeat business by resolving issues arising from FDLIS/FRVIS.-Determined and recommended methods for improvement opportunities.-Developed and executed plans to monitor standard process adherence.

Miami, Florida, United States

-Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels.-Coached the team on effective upselling and cross-selling methods.-Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.-Provided hands-on assistance to customers, assessing needs, and staying informed about consumer preferences.-Assessed job applications and made hiring recommendations, bringing in top candidates for key vacancies.-Interviewed, hired, and trained 15 staff associates, ensuring compliance with company policies and procedures.-Offered current employees options for additional training opportunities.-Achieved sales goals, improved customer service, and committed to team objectives, resulting in multiplied earnings.-Reduced financial discrepancies by 70% through monitoring monetary transactions, including credit card sales and deposits.-Received recognition from senior management for contributions to store success, including managing sales, employees, and operations.-Communicated with managers of other departments to maintain transparency.-Handled customer service, addressing complaints, organizing stock, and answering customer questions.