Cassandra Fortier Email and Phone Number

Manage a team that delivers reception, record management, mailroom, telecommunications and facility services to the EECD main office.

Assisted groups and individuals within EECD to engage vendors outside the organisation without violating the Procurement Act (Regulation 2014-93).• Guided EECD staff through processes :Professional Services Agreements, amendments, NB First Policy exceptions, and Requests for Minister’s Exemptions• Update agreements to reflect guidance from the Office of the Attorney General and Service New Brunswick – Strategic Procurement• Create and maintain instructional documents to assist branches and ensure continuity

Supported Finance and Services branch by providing administrative services.• Kept inventory of office supplies, placed orders within contract as needed, communicated with vendors• Generated bi-weekly payroll reports to support District Financial Services• Collated documents for senior management• Supported acting Building Manager and Reception during the COVID-19 pandemic by assisting with screening, maintaining signage, onboarding a Commissionaire• Accepted short-notice role as interim Central File analyst during transition and trained new Central File analyst

Answered high volume of English and French phone calls and emails concerning new subsidy program.• Trained 4 new representatives for rapid engagement• Tracked ticket status from receipt to resolution• Created 80-page bilingual guide to facilitate transition to new team and administered online training• Collaborated with project managers and team members to solve unique applicant dilemmas

Designing and delivering a high volume of static and dynamic forms using AEM Designer. Created and collaborated on documentation that was distributed to colleagues and clients. Used Agile Project Management tools to evaluate deadlines and task distribution with a team while working remotely.

- Designed and developed electronic form templates, conforming strictly with client guidelines and timelines- Performed quality assurance testing on developed product to ensure conformity with client expectationsAlso entrusted with a wide range of tasks outside the developer role- Assisted with year-end reconciliation- Screened résumés and rated them based on education, availability, relevant experience etc. Submitted results to hiring manager- Updated professional résumés for request for proposal responses or to meet certain project requirements. Liaised with management to determine which documents required attention, developed a consistent format, and communicated with employees about required changes. - Developed interest-generating activities for the Business Forms Management Association conference- Curated corporate Twitter feed, highlighting a variety of topics with a focus on accessibility and mobility

-Keyholder responsible for training new hires, creating documentation for staff and clients, creating curricula for seminars on construction and maintenance- Cold calling previous clients inform them of new products and services and warm calls to generate sales out of previously reported client dilemas-Used Quickbooks and Moneris to process cash, debit, and credit payments and returns. Applied credits and discounts, gift card balances, and maintained contractor accounts-Liaised with vendors and managed inventory throughout peak season by looking at previous sales patterns as well as managing end-of-year inventory and tax reconciliation - Entirely responsible for the management of livestock inventory: inventory, disease management, client education , liaising with local, provincial, and federal agencies for the control of disease, medication, and invasive species.

- Provided Sales and Reception services under the supervision of an optician and two optometrists- Communicated with patient insurers, including provincial health insurance programmes to verify coverage and receipt of claims. Also liaised with medical offices to obtain patient files, while conforming to patient confidentiality standards- Worked closely with special needs patients to ensure their needs were being met and seeking subsidy or aid on their behalf where possible