Cassandra Garcia Email & Phone Number

Brownsville, Texas, United States

As a Keyholder, it is my responsibility to make sure that all necessary tasks are done in a timely and efficient manner while still ensuring every customer receives a fun and exciting experience. I have gained experience in payroll, scheduling and inventory processes. I am able to manage the team while still making sure I lead by example.

I am a frontline CS Retention Specialist for a luxury Direct to consumer retailer handling outbound calls as well as chat/email. Call types include order and account maintenance with a focus on customer retention. Skills include: Gorgias and Aircall proficiency for handling of customer contacts.Google suite proficency and an ability to self-start while working remotely in a slack driven environmentIdentified customer needs and offered appropriate solutions.

Brownsville, Texas, United States

While employed at Teleperformance, I worked as a Customer Service Rep for HughesNet Satellite Internet. I was responsible for assisting customers with technical and non-technical issues regarding their internet service. I was able to use skills, such as, active listening and probing questions to find the best solution for any and every issue. I was able to build connections necessary to provide excellent service.

Brownsville, Texas, United States

As a Youth Care Worker for SWK, my job includes providing safe and secure environments for the youth in my charge. Being that I am directly on the floor, I am responsible for helping clinicians and management determine the type of help and care children may need. I am able to adapt to my environment and think quickly under pressure in any case of emergency.

Brownsville, Texas, United States

As a Top Cashier my responsibilities included providing amazing customer service, Organization and using Team Work to ensure children and adults have a safe and fun environment. I was in charge of inputting and outputting orders while working quickly under pressure. I was also given Lead responsibilities, such as, assisting with closing registers, inventory, restocking, and setting up for openings the next morning.