Cassandra Glover Email and Phone Number

Proficient with time management and prioritization of tasks to meet deadlines in a fast-paced environment with efficiency, quality, attention to detail, consistent delivery of data integrity that is clean and compliant. Maintain great communication and partnerships with various workforce planning, vendor management, virtual workforce admin and operational leaders to identify, adjust and create strategic plans that align and support KPIs, including but not limited to Service Level, Occupancy, Shrinkage and Schedule Efficiency, Attend, lead, and actively participate on cross-functional operations projects assigned to ensure understanding of and conformity to established planning guidelines, standards, processes and procedures. Identify and document input related to process and training effectiveness, compliance, agent execution, and opportunities that can be focused on to improve the customer experience.Provides analytical support for special projects thru IEX, Cali/CCMP, Dashboards, Chrome, Microsoft Office, Google Suite, WFM and Verint.