Cassandra Goodwin Email and Phone Number

- Managing company fleet of technology. Including phones, desktops, laptops and mobile devices. Includes basic troubleshooting and/or setup, arranging for repairs, maintaining accurate records of fleet, contract renewals, changes, and/or terminations, research and purchasing. - Administrating company email system. Includes rolling out updates/changes as required, keeping an up-to-date record of current email addresses in use, ensuring emails in use are up to date, maintaining appropriate distribution lists to address company needs.- Ad hoc IT duties. Includes tracking, renewing, and cancelling all licences and accounts on all companywide software (eg. Salesforce, Box, MozyPro, anti-virus), backend maintenance of customisations, researching and procuring new additions and/or replacements for existing systems, liasing with external IT support provider - Assorted HR related administrative duties pertaining to staff coming on board or exiting. Includes collecting employee information for payroll, setting up logins, maintaining and distributing staff contact list and induction manual, training new hires in company software packages and procedures.- Managing invoices, receipts and reconciliation for corporate credit card, including miscellaneous purchases and company-wide travel.- Managing suppliers, including sourcing appropriate suppliers, comparing quotes, procurement, maintenance of acceptable standards. Maintaining appropriate stock levels for smooth functioning of the Sydney office, includes stationary, kitchen supplies, and other daily requirements.- General administration support for Sydney based staff, includes copying, word processing, basic graphic design, binding, couriers, etc. - General administrative support for Executive team, including travel booking, research, ad hoc duties as required- General reception duties including answering incoming calls, taking accurate messages, greeting visitors, and maintaining boardroom.

I provided administration support for a permanent team of three, as well as hiring, rostering and managing a team of up to fifteen short term contractors to assist with distribution when required. I was also responsible for maintaining a database of press contacts, and maintaining ongoing friendly relationships with these contacts, as my role required me to liaise with these contacts on many promotional campaigns, and manage the distribution of promotional prize packs to them.Many of our projects also included event management, and I gained valuable experience assisting with these events. This position afforded me the opportunity to work with on a wide variety of projects from promoting Stamp Collecting Month, to assisting in the organisation of the National Meat Packers Conferences and LPO Conferences.

Holdsworth House is a general medical practice, incorporating a dentists surgery and research department as well, so providing IT help desk support for the staff required me to surmount an enormous learning curve. A lot of the systems used by the research department in particular are proprietary, and I had never worked in the medical industry before, but I tackled this project with enthusiasm. By the end of the first three months, I was proficient in the custom software used by both the medical receptionists and the dental receptionists, as well as taking over responsibility for updating the website on a regular basis with articles of interest to their patients. As well as my IT help desk duties, I was responsible for the design and placement of all internal and external communications, which required the ability to produce design work of a very high standard on often tight deadlines.I was also responsible for maintaining the database of patient information, and retrieving information when required by the research department. This required very precise attention to complex medical details, as well as an understanding of the sensitive nature of the information I was accessing. This responsibility allowed me to gain some basic SQL experience, as well as an understanding of a broad range of medical terminology.