- Acts as Workday lead on multiple process improvement projects including configuring the Flexible Work Arrangement (FWA) processes. This allowed for improved resource planning and accurate resource allocations. Streamlined FWA arrangement categories by 40%, enhanced the request experience for workers, and allowed for the tracking of FWA details for over 100 employees.- Manages frequent configuration updates to Benefit Plans, Benefit Event Types, and Benefit Groups during acquisitions, divestitures, and 3 open enrollment periods. Validates benefit enrollments for over 4000 employees including ACA eligible workers.- Ensures ongoing compliance with State, Federal, and international legal standards by leveraging Workday's document distribution and reference letter features. Manages legal documents, including state Labor Law forms, PCAOB attestations, Asset Protection Agreements, and annual Partner or Director Certifications.- Performs routine configuration updates for key HR processes such as Onboarding, Hire, Change Job, Resignation, and Termination to reduce manual effort and enhance communication channels between managers, HR partners, benefits administrators, and payroll administrators. - Configured and tested a new setup for the employee Recognition@Crowe program, including new one-time payment plans, custom rule-based business process configuration, and composite reports.

- Configured foundational Workday HCM elements for two distinct clients within the Higher Education and Government sectors. Developed solutions to align with client-specific needs and ensure optimal system performance. - Customized Core HCM business processes, including their associated security and notifications, to promote a cohesive and efficient user experience. - Maintained detailed records using SmartSheets during bi-weekly client meetings to ensure the timely completion of project milestones. - Collaborated closely with clients to identify downstream impacts and determine effective change management initiatives, ensuring a successful transition to Workday post-implementatation.

- Established new processes for promotion code approval, decreasing process time by nearly 50% using custom Excel workbooks. - Collaborated with site merchants to manage daily or hourly website pricing and promotional changes using Salesforce Service Cloud software to ensure precise and timely adjustments to product listings. - Published 5-10 email and CRM content pages daily and utilized Workfront Proof to track content editing and approvals for promotional materials.

- Created open-to-buy reporting, broken down by category, to support senior purchasing decisions. - Applied re-trending and forecasting activities to each merchandise category to improve understanding of daily movement in sales and inventory levels.- Utilized MicroStrategy software and Microsoft Excel to create new, customized reports, such as a Promotional Sales De-Layer file for the Category Planning Vice President.

- Documented key consumer experience metrics and interactions to perfect and deliver a high standard, Omni-channel experience, upholding a stores order fulfillment of 98% over four months.- Utilized hand-held POS devices to gather real-time customer feedback and communicate recommendations to the home office regarding assortment and product availability.- Ensured a visually appealing and easily accessible sales floor with maximum merchandise exposure using space planning principles.