Cassandra Kramer Email & Phone Number

My experience working directly with global customers, business partners and team members offers assurance that your organization will have the "go-to" person they need to achieve their goals. Recognizing the value of outstanding customer service in every interaction has rewarded me with great success throughout my career. Additional contributing elements to my professional advancement are my insatiable curiosity and an eagerness to learn. I don't just ask why but actively research to find the accurate answer. I regard continuous education, either in a classroom or experientially in life, as essential to personal growth. These reasons are why my team members, and others within my organization, seek out my guidance, value my input and what makes me an invaluable asset.CORE COMPETENCIES:• Critical thinking including clarifying issues, information seeking, advocating solutions, transforming knowledge into documentation, streamlining processes, operations and analytics to increase productivity. • Extensive knowledge of administrative process optimization with tenacious attention to detail, foresight and follow through. • Time Management: ability to adapt plans with changes, prioritize, schedule, delegate.• Leadership experience and training of team members, sales and administrative staff.• Remote / work from home experience since 2008.• Technology skills: Microsoft Suite; Salesforce CRM, Helpdesk, LMS Software (Saba); certified Brainshark Administrator.Please note: The views expressed on this site are my own comments and opinions. I do not represent my employer in my postings on this site and the postings may not represent the views of my employer.

Listed skills include Ivr, Unified Communications, Call Centers, Management, and 29 others.

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  Northern Illinois University

  Business Communications & Psychology