Cassandra Lamb Email & Phone Number

Ct

United States

Bristol, Connecticut

Wallingford, Connecticut

Resolve all and any escalated issues for members, brokers and various departments within Health Net. Resolve escalated customer service issues over the phone, lotus notes or via IMAX in a timely manner.Speak with members regarding enrollment, claim, prescription and financial issues. Assist the Medicare sales team with any and all escalated customer and broker issues.Assist all Northeast and Arizona Medicare customer service representatives with escalated issues.Responsible for tracking trend issues with Excel, dealing with enrollment, disenrollment and finance issues.Organize materials and group huddles on urgent updated information pertaining to the call center.Coordinate documentation and train new and current employees on the Medicare and Medicaid product line changes during open enrollment as well as changes throughout the year.

Serve as a contact person for Health Net Medicare and Medicaid members as well as providers Responsible for answering incoming calls in a timely and professional mannerRequired to attend any and all trainings on our Medicare and Medicaid product lines of business to stay compliant with Medicare Laws.Assisted new hire training classes as a senior mentor.Received outstanding positive comments from team members, as well as exceptional feedback from senior management.Responsible for answering questions in regards to all Medicare and Medicaid product lines.

Provide daily operational support to all store departments for cash needs. Responsible for day-to-day deposits and bank transactions as well as all customer and employee interaction. Morning cash counting and reports. Responsible for all bank transactions and deposits.Lunch and break schedulingPoint of contact for any and all customer complaint related issues. Handling of all returned goods as well as RGD processing

Education record

Bachelors, Psychology