Outside sales executive responsible for revenue goals and forecasting. Self-starter, able to quickly build strong relationships with customers and dealers.• Worked autonomously from home office, while manager was in California• Developed detailed account plans, including SWOT• Conducted quarterly presentations to ensure customers and dealers were up-to-date with latest developments from Cummins.• Analyzed sales reports and took action to ensure customers bought more engines on a year over year basis• Proactively set out to identify key stakeholders and build relationships. Documented previously undocumented contacts• Managed customer incidents, coordinating different departments, until a resolution was found.

12 month contract

Managed staff of 10 technicians and 1 office support personnel in the services department. Maintained the daily operation of the service department. Organized workflow and implemented procedures

Managed staff of 35 technicians and 4 office support personnel in the services department. Maintained the daily operation of the service department. Organized workflow and implemented procedures • Directed and coordinated, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources • Reviewed transportation schedules, worker assignments and routes to ensure compliance with standards for personnel selection and safety • Oversaw dispatching and assigning shop repairs. Billing according to quoted repairs and bill transportation and destination of shipment • Enforced compliance of operations personnel with administrative policies, procedures, safety rules, and government regulations • Conferred and cooperates with management and other in formulating and implementing administrative, operational and customer relations, policies and procedures • Oversaw activities relating to dispatching, routing, and tracking transportation vehicles, such as Fleet trucks and Rollback • Conducted Accident analysis into determine causes of accidents or injury to improve safety procedures • Inspected and oversaw repairs and maintenance to equipment, vehicles, and facilities to enforce standards for safety, efficiency, cleanliness, and appearance • Reviewed processing schedules and production ordered to determine staffing requirements, work procedures, and duty assignments • Hired, trained, evaluated, and discharged staff • Resolved personnel grievances • Negotiated materials prices with suppliers • Reviewed operations and conferred with technical and administrative staff to resolve production and processing problems • Coordinated recruitment and placement of participants in skill training • Maintained records and wrote reports to monitor and evaluate training activities and program