Cassandra Landers Email & Phone Number

West Jordan, Utah, United States

West Jordan, Utah

Manage producing loan officers pipeline and borrowers who are actively shopping for a home or under contract.

Salt Lake City

• Coaching and Development: call center experience, escalated calls and inquiries, handling customer disputes, tracking maintaining and creating department data bases to track monthly progress. • 2+ years in Loss mitigation and default servicing also excellent negotiations, customer service skills, Inbound/Outbound calls• Processing and Underwriting loan modifications and loss mitigation options, while abiding to Mortgage regulations and guidelines. Required to meet critical deadlines, and managing large volumes of transactions/loan reviews.

Greater Salt Lake City Area

• Licensed Insurance Agent, also ensured that industry best practices and regulations were strictly followed. • Created policies, procedures and training material for new hires while assisting customers with their accounts, and managed portfolio for two separate insurance agencies.• Collections and Customer Service

Greater Salt Lake City Area

• Black Diamond Award for top collector in the department. Trained Know Me, Hear Me, Help Me (customer service skills)• Mediate resolution for both client and customers who are experiencing a hardship, while keeping both interests in mind• Collections and Loss Mitigation, Customer Service, Problem solving and thinking outside of the box to meet an end goal of bringing accounts current or paid off