Cassandra Lewis Email and Phone Number

• Provides support to Office of Personnel Center of Suitability and Personnel Security • Completed OPM’s Suitability Fundamental training course.• Review and processing security documents for completeness, consistency, and compliance with regulation and procedure, including Reports of Investigations. • Utilize PIPS/CVS to adjudicate investigations of SSA employees, including reinvestigations. • Participates in weekly staff meetings with team supervisor. • Coordinates and carries out special projects and studies covering many areas of SSA's personnel program.• Utilizing multiple automated systems to gather, maintain, and analyze data. • Assists with works of analytical, technical, and advisory nature in connection with the goals of the Agency's personnel security program.• Examine information from various sources and makes determinations on suitability and fitness.• Review case issues with Senior Reviewers to determine the adequacy and completeness of moderately complex investigations.• Completing personnel security, suitability, and low risk adjudication of background investigations.• Coordinates and develops special reports involving difficult problems in the personnel/human resources areas, analysis programs and provides guidance as required to assure consistency of approach.• Manipulate and/or arrange data reports, replies to special correspondence and comments on matters relating to the staff.• Collaborated daily with government clients, other contractors, and stakeholders across Social Security Administration identifying and reducing data entry errors.

• Participates in consular outreach activities including, but not limited to professional meetings, interagency meetings, college, and university events. • Renders security advisory opinions on the visa eligibility of aliens who may fall within the purview of subsections 212(a)(3)(A), (C), and (D) of the Immigration and Nationality Act (INA), which cover policy-related grounds of ineligibility, as well as section 306 of the Enhanced Border Security and Visa Entry Reform Act of 2002.• Assists managers with inquiries from posts, Congress, other bureaus, White House, foreign diplomatic missions, and other Government agencies. • Verify all incoming security forms and supporting documentation to detect omissions in information and/or errors in execution• Coordinates clearances and conduct research on visa cases by gathering information from a variety of sources, including but not limited to applications, supporting documents, the internet, telephone calls, and government, commercial, and open-source databases. • Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during research.• Renders security advisory opinions on the visa eligibility of aliens who require review due to their petitions as refugees, following-to-join asylees, or Iraq or Afghan Special Immigrant Visa (SIV) translator programs.• Coordinates among missions abroad and interested Washington, DC agencies, including the Department of Homeland Security (DHS), the Intelligence Community, other offices with the State Department and the White House on policy, counterintelligence, and non-proliferation inadmissibility’s pertaining to visa applications.• Coordinates the flow of information between Interpol and missions abroad on foreign law enforcement watchlist information pertaining to visa applications.

• Perform high level complex investigations of medical professional service providers and develop cases for future action, including referral to law enforcement, education, over payment recovery and other administrative actions• Interview beneficiaries to elicit statements in order to assess credibility to determine the eligibility for specific treatment sought• Collaborate with internal resources and external agencies to develop cases and corrective actions as well as respond to requests for data and support• Organize and analyze complex evidentiary patterns including interviews and obtaining statements from witnesses while handling multiple caseload assignments concurrently• Complete complex investigative reports that apply regulations or rules to the program(s) affected by the behavior being investigated• Maintain confidentiality and understand all the laws, rules and regulations concerning health privacy, HIPPA and PII• Prepare a variety of reports utilizing several software applications, and retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing).• Independently managed workload, giving special attention to priorities and deadline provided by the customer• Analyze the results of the investigation to ascertain if the allegations have been corroborated and work with others to determine the appropriate steps that need to be taken to address the issues• Conduct telephonic and in person interviews of Medicare beneficiaries and providers when necessary• Responds to routine and non-technical requests for information such as status of reports, suspense dates for matters requiring compliance and similar information readily available from files•Determining whether to release the information based upon the nature or degree of sensitivity of the information and the requestors authority to receive the information.

Provided functional and technical program support, customer service support, system access control, user support, and case management support to the Army HQDA Sexual Harassment/Assault Response and Prevention (SHARP) program. • Provided advice on personnel management issues and special projects• Provided Help Desk support to more than 400 Army users, analytical support, data quality control support for sexual assault and sexual harassment data reporting in the SHARP Data Management Systems (DMS) • Maintained training and certification status of SARC (Sexual Assault Response Coordinator) and VA (Victim Advocate) to provide or revoke access to case management systems• Created and distributed monthly quality control and command reports outlining errors in cases • Utilized data results to make recommendations and support actions to management and executive’s • Collaborated daily with government clients, other contractors, and stakeholders across Army Commands identifying and reducing data entry errors • Provided guidance, recommendations, and analyzed work method improvements relating to performance management, to enhance organizational effectiveness • Responded to complex staffing questions in a timely, professional manner, consulting with the team leader as needed• Applied Tier 1 information technology principles to translate ARMY HQDA business practices into information system requirements• Provided telephonic and email support to inquiries related to the Integrated Case Reporting System (ICRS) and the Defense Sexual Assault Incident Database (DSAID) for Army SARC users through Tier 1 support• Maintained subject matter records and files that relate to the work of the unit. Sets up and maintains logs showing the status of actions and correspondence. • Demonstrated communicative techniques to meet and deal tactfully and persuasively with others to resolve issues which are often controversial and sensitive in nature

• Collected, Interpreted, and Analyzed financial data results using statistical techniques, and provide detailed reports • Provided administrative information and assistance concerning case to other investigative agencies, local law enforcement agencies, US Attorney, and other DOJ processing units, and higher headquarters• Extracted a wide variety of data on evaluation procedures and other information on each component’s performance• Assisted in identifying key technical issues and evaluated alternatives for complex administrative and technical policies or procedures• Identified incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process• Prepared a variety of reports utilizing several software applications, and retrieving information from other software systems • Edited and created office documents and correspondence using office automation software, i.e. databases, spreadsheets and word processing, manage individual case files, and act as a records liaison with other agencies• Participated in inter-agency and/or intra-agency task force or special project groups that implement and/or evaluate established program policy objectives.• Produced highly sensitive and secure documents• Presented evidence that reconstructs events, sequences, and time elements obtained from database searches/findings.• Independently managed workload, giving special attention to priorities and deadline provided by the customer• Complied with agency data processing guidelines and maintains various documentation and other reporting requirements as needed• Supported in the management and coordination of strategic and tactical projects, execute actions associated with assigned projects, and provide project status and reporting• Collaborated with others to build effective partnerships• Communicated effectively orally and in writing• Utilized online technology and automation tools

Received in-depth telephonic inquiries and complaints; review and catalog written correspondence regarding benefit delivery & coverage• Evaluated benefit program operations to assess quality and integrity • Assisted with the onboarding, training, and mentoring of newly hired call center employees• Interpreted benefit program requirements to formulate policies, procedures, or guidelines and explained benefit entitlements or requirements to employees and the general public• Interviewed applicants and petitioners to elicit statements to assess credibility to determine the applicants’ eligibility for specific benefits sought• Responded to inquiries, provided advice, and guidance on recruitment, staffing strategies, hiring process, program requirements, supporting documentation, and/or payment issues, etc.• Determined admissibility and reviewing documentation of those seeking admission to the United States to seek employment, education, or medical services• Managed projects with multiple workstreams and stakeholders supporting human resources business lines and program areas• Attended Job Fairs and hiring events to recruit new employees• Interacted with others in a professional, non-adversarial manner in tense or high-pressure settings, respecting and valuing individual differences and diversity• Served as a company liaison with corporate clients, insurance companies, government agencies, international embassies, and practitioners/providers/facilities whose services are subject to review• Collected and analyzed data to propose corrective action and other improvements to policies, coverage & procedures• Reviewed and evaluated resume submissions to confirm/deny position qualifications​• Resolved errors, verify data, and quality review to improve data quality within various HR systems• Aided providers with time sensitive status updates (i.e. obtaining travel visas, passports, medical clearances etc.)

• Performed investigative and administrative support functions such as selecting, gathering, and organizing information from various sources• Coordinated, compiled, and organized all essential information and materials to validate stated responses received from interviews • Analyzed and evaluated cases where expedited screening or resolution of requests for benefits is necessary• Provided routine information and assistance on applications for benefits• Performed analysis on files, reports, and information systems and databases to update information and maintain data integrity• Prepared special reports and briefings and performs other duties requested management to initiate and continue monitoring public assistance decision making processes, policies and instructions• Reviewed the full range of case files, including the most difficult and complex claims involving reconsideration of denials • Prepared written correspondence to record in-person intakes, routine administrative forms, referral memoranda, and investigative• Conducted background, asset, and fraud investigations that address the possible violation of laws, rules, and regulations of NYC’s public assistance programs• Identified, articulated, and pursued suspected benefit fraud, egregious public safety cases, and national security concerns• Ensured compliance with established policies, procedures, and other directives; develop and implement short, mid, and long-term project management plans• Analyzed problems, identify significant factors, gather pertinent data, and recognize solutions• Reviewed and analyzed anti-fraud and law enforcement check policies, procedures, systems, and operational aspects.• Distributed and organized daily caseload to Investigative supervisors• Reviewed and screened applications for benefits to ensure validity of documentation submitted• Assisted individuals in establishing their entitlement to receive benefits