Cassandra Lighty Email & Phone Number

King Of Prussia, Pa, Us

Customer Service Representative for Humana The Results Company, 1400 Union Meeting Rd., Blue Bell, PA 19422 Provides Customer Service to Humana Medicare clients as a part of pharmaceutical and prescription benefits and web assistance for their MyHumana website. Also during Annual Enrollment Period assists Medicare clients with plan transitions for the new year.

Develops, manages and administers from home the following websites for music production company and various school group organizations: www.newbirth38.com, www.msuclassof74.com, www.icnorcom70.com, www.msuclassof75.org , and www.msuclassof77.com Develops and conducts surveys, Researches photos and background information for presentations, Creates and personalizes formats for slideshows and video presentations with music, develops and maintains mass email communications, minutes for the MSU Class of 74 Reunion Committee for email and website distribution

Hannover, De

• Contracted to the City of Philadelphia to respond, manage and communicate the programs of the Office of Property Management• Assisted property owners with completion of their Homestead Exemption Forms to receive a discount off of their property taxes for 2025• Assisted property owners in completing forms for formal and informal reviews to dispute property value assessments• Assisted taxpayers in getting to the appropriate City departments to change ownership of deeds, and to make payments• Assisted taxpayers in navigating the department websites to obtain and complete forms and to submit official inquiries to change addresses, ownership, mailing addresses, etc.• Provided taxpayers with the status of property values, assessments of property and tax revenue information as requested

Valley Forge, Pa, Us

• Utilized dual screens to answer and assist Vanguard Investors with their navigation to financial specialists; and to manage data, the client’s profile along with Vanguard information and research screens to effectively process calls and assist the clientsMaintained and documented calls from clients using Vanguard systems to track and monitor effectiveness of work performed or to account for calls through their Crave system• Responded to client’s inquiries on the status of forms and documents submitted by using Vanguard’s tracking systems and processes• Assisted with services and questions about Vanguard processes to direct to the correct journey when getting inquiries about education investments for children, what shares to purchase, to make withdrawals or deposits, to make transfers internally and externally to other companies or to and • Assisted clients with the navigation of the Vanguard website to update personal information. add or update beneficiaries or banks, to process tax forms, to unlock or remove security codes to gain access, to provide account maintenance• Used virtual technology for training. to develop relationships with clients and understand their unique investments to position and obtain the appropriate solution or action• Monitored, listened, coached, and was coached on phone calls made to improve delivery and to improve upon best practices

New York, Ny, Us

Provided customer support to BNY Mellon BTS Customer Service Department on a daily basis to Fidelity debit and health savings Card holders. Includes phone interaction, problem resolution and account transaction processing in a timely manner, providing product knowledge and technical assistance as necessary, responding to customer inquiries entering information in a computerized database and communicating and problems or issues to management.

Interviewed life insurance applicants with a mix of inbound and outbound calls, reviewed life insurance plan information, answered and responded to questions regarding life insurance policies.

Louisville, Kentucky, Us

Handled inbound health insurance sales calls for the Affordable Health Care Act’s under age 65 program. Educated and assisted customers regarding the purchase of an insurance plan, completed a needs analysis to identify the best product and plan for the caller and enroll them in the plan of choice, reviewed plans and quotes premiums, followed a call plan focused on sales and compliance, maintained schedule adherence (attendance, punctuality, use of AUX time), willingly accepted and implemented feedback to improves sales performance and adheres to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure and program-specific usage. Licensed as a Health Insurance Agent in the following states: Illinois Mississippi Florida Georgia Kentucky Tennessee Ohio Texas Michigan Louisiana Pennsylvania

Assisted AARP members with Medicare supplement plans by troubleshooting problems, addressing status on claims for members and providers, making payments on premiums or past due amounts, securing AARP memberships, inquiries on new enrollments, general questions or concerns, transfers for further assistance to other AARP partners and answering questions for customers; or in making referrals to Medicare. This work was primarily done by phone utilizing the company’s computer system in a fast paced call center and work environment where customer satisfaction was considered top priority.Overall my specific responsibilities included answering AARP customer initiated inbound phone call in responding to the members’ questions related to United Healthcare Options insurance and providing consultation as appropriate on policy or customer issues. Worked in a team-based environment that required my having a strong multi-tasking capability, excellent communication and interpersonal skills, an ability to maintain a high level of professionalism, being proficient in data entry and the utilization of computers and telephones, having an excellent work ethic and personal accountability; and the ability to handle a high call volume of at least 90 calls daily.

Supervisory Skills• Supervised and mentored new or reassigned Community Planners and Program managers staff positions within the Philadelphia Regional Office to implement EDA policies for the planning programs. Also temporarily detailed to train the Community Planners from three of the five other EDA Regional Offices nationwide;• Managed, assessed and recommended as commented upon, the qualifications, experience and training of any staff any staff presented to me for hire to fill vacant economic development positions within the 15 economic development district organizations assigned within my six states and/or others within the Division supported by the EDA planning grant.• Established clear performance measures used to evaluate and receive feedback on the performance of the staff from my 15-20 economic development organizations whose salaries were charged to the EDA grant ; • Have taken corrective action to deny the consideration of EDA funded staff whose performance did not improve after a year of an evaluation assessment, • Conducted, supervised and mentored annual on-site field evaluations/appraisals of economic development districts, urban, state, area organizations and Indian reservations and University Centers to assess the effectiveness of their economic development planning programs and activities, the performance of the staff funded by the EDA planning grants and the compliance of their governing boards, Comprehensive Economic Development Strategy (CEDS) Committees memberships and functions with EDA policy, directives and Civil Rights guidelines, to identify problems, to cite accomplishments in recommending corrective actions or to determine and/or sustain continued funding levels

Communication and Collaboration Function• Maintained continuous and ongoing efforts to educate, sensitize and assist states, cities, economic development and regional planning organizations to develop, implement and submit CEDS documents for their endorsement, review and approval; plans that were prepared and maintained by an acceptable planning process • Utilized personable, written and oral communicative skills to establish, develop, nurture and maintain productive and amicable working relationships with Governors, Mayors, Chief elected officials, U.S. Senators and Congressmen, congressional aides, University Presidents, Chiefs of Indian reservations, Local Controversial figures, etc.• Coordinated efforts with Regional Office staff to identify, submit and apply project data used to identify proposals and final applications in the Operational Program Computer System to make recommendations for funding applicants each year within our 13 state region;• Monitored and administered ongoing efforts of clients by telephone or thru onsite visits to develop, implement and submit CEDS documents and/or five year Plans and projects for review and approval as prepared and maintained by a planning process required to be diverse, inclusive and reflective of the area’s percentages of minorities as well as major economic interests• Advised and negotiated difficult elements of a plan with the professional staff of planning organizations and their Board Chairs, CEO’s or Presidents of ongoing and potential district organizations;• Participated on various working groups organized by the Headquarters staff, two being, the Quality Action Team for Economic Development Districts and the Working Group on University Centers and Economic Development District Evaluation Procedures to establish internal policy, uniformity in performance and to set objectives and priorities amongst the six regional offices nationwide;

Washington, Dc, Us

Provided local Technical Assistance on Planning programs for state, urban and local organizations, Economic Development Districts, redevelopment areas, and Indian planning grants for the six states plus assigned to me. Administrative Functions consisted of purchasing supplies and/or equipment for our division; Maintained accounting records based on projected costs annually for travel, conferences and training; Administered funds and managed records for travel requests, expenses, orders, reimbursements, advances; Prepared accounting close-out memos, written justifications and files for grants closed out during the year for auditing and archiving; Maintained and reported equipment needs, computer; Inserted, created, maintained and monitored project and activity data for grants within my division and for my assigned states to report monies spent and grants funded as -allocated; Assisted Regional Office staff with developing and applying project data in the Operational Program Computer System to make recommendations for funding and implementation

Grant Administration Function• Assisted on how to determine or maintain eligibility requirements, use and verbiage of the Federal Register, agency policy guidelines and directives, described dead lines and timeframes, funding levels, external and internal reviews and clearances, state and clearinghouse reviews, accounting terms and procedures, identification of the EDA state or program staff contacts, the criteria required to submit acceptable proposals for funding, developing concepts for unique ideas, innovative approaches, initiatives and practices, suggested staff resources and correcting any cited deficiencies required and useful in the development of proposals for EDA funding, and the resubmission of applications for continued assistance for two major EDA grant programs as follows: • Administered and monitored some 15 – 25 ongoing grants ranging $10,000 to $250,000 each annually for 15 economic development districts, three Indian tribes, 10 urban and state organizations and 3 University Centers within my six states assigned. • Performed data entrees as directed, required or deadlined into agency’s “Operation Program Computer System“ on a daily, weekly, quarterly basis as appropriate for create or update proposal briefs, • Prepared and designed an evaluation critique and outline used by the planning staff to assist grantees in their efforts to document and describe an evaluation process required to be included in each CEDS document to identify evaluation criteria, quantitative and qualitative performance measures to report the successes and failures

• Described and documented their goals and objectives, the planning process and participants, development problems and potentials, assessment, analysis and presentation of land use, housing and other existing conditions, economic, social and demographic characteristics, transportation patterns and environmental and zoning laws• Coordinated applicable neighborhood plan with other city and state comprehensive action plans past, present and future for urban and rural, Indian reservations and regional areas• Performed analytical and decision-making functions that included reviewing proposals submitted by applicants for grant programs and to document studies of socioeconomic and other relevant data in support of all sub regional planning programs and activities

Education record

Master Of Science, Urban And Regional Planning

Bachelor Of Science, Urban Studies

Bachelor Of Science - Bs, Urban Studies/Affairs