Ensure every resident’s psychosocial needs are addressed and met. – Conduct mental health assessments on all residents to evaluate and address individual resident needs and concerns– Consult interdisciplinary team to formulate resident treatment plan– Educate residents and their families regarding process and planning– Develop workable solutions for resident’s and their family’s problems.– Maintain resident medical chart documentation – Uphold compliance with state and federal regulations

Managed all business aspects of a small residential construction company including all financials, human resources, payroll, office preparedness, presentation of sales floor, information technology, proposal preparation, and receptionist duties. – Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs in order to achieve budget– Prepared monthly financial statements for review, reconciled bank statements, posted journal entries along with other full charge bookkeeper responsibilities in QuickBooks– Strategically restructured business office process to reduce expenses by 25%– Ensured company compliance with governmental requirements

Performed all marketing and processed converted admissions– Developed currently used marketing campaign to “Call M.O.M.”– Created and maintained Excel “bed board” to record daily quick glance of census now being utilized by other companies– Built relationships with case managers as a resource of information on senior care solutions

Customer Service liaison, handling scheduling and prioritizing multiple technicians to various locations and projects– Created and improved internal processes to exceed customer expectations by looking ahead for solutions to possible problems– Determined customer needs and developed program initiatives according to preferences

Supervised up to 110 employees while maintaining human resources requirements for entire department as well as handled customer grievances.– Organized the department in accordance with administrative guidelines in order to provide specified services to meet the organizational guidelines and state requirements– Provided staffing solutions and hiring recommendations, resulting in the ability to support over 2,000 hours per week of direct customer care– Managed proactive and reactive customer service to improve retention of customers and staff– Delivered associate orientation, training, performance reviews, and/or development as appropriate.– Participated in continuous improvement activities as part of the site management team and ensured company policies are followed.

Administrative support to Chief Information Officer and entire IT team.– Maintained calendars for the Chief Information Officer and the information technology team of 6 people.– Developed tracking through Access database for allowance of non-employee access to hospital medical records, ensuring proper paperwork and compliance with security requirements.– Prepared for “outdated” equipment sale to employees by wiping and reprogramming computer systems

Managed office staff and all personnel functions for the location including: background checks, orientation, payroll, compensation, employment hearings and termination– Received 100% compliance on human resource audits and surveys for 3 years– Organized office process to reduce time spent on each activity– Utilized Excel program to create and maintain record management system for generation of reports