- successfully completed Coach and Mentoring training with Toronto Police Service- create a positive learning environment that accommodates trainees’ diverse cultural and educational backgrounds, experiences, and individual learning styles- develop and adapt appropriate strategies and tools to assess trainees learning- educate trainees on current SOP’s, directives and standard practices- maintain meticulous notetaking that documents trainees’ progress- determine trainees’ areas of strengths and weaknesses and develop a learning plan to address concerns, create weekly summaries and unbiased evaluations of trainees’ learning progress

- Maintain a concise and accurate, chronological written record of events pertaining to and uponinstructions of the Incident Commander that supports the overall incident command process- Required to maintain constant contact with the Incident Commander.- Maintain a personal log of all call outs and training records.- Attend ongoing training, scenario and refresher courses- Attend and record debriefings for incident command review- Legible writing notes and/or command board may be required at an inquiry several years after theincident occurred- Ability to record information quickly, accurately and concisely- Deal with multiple sources of information at the same time (conversations, documents,phone calls etc.)- Work in a high pressure & time sensitive environment

- Receives 9-1-1 calls from the public and determines which emergency service is required- Receives, prioritizes and acts on all incoming information and ensures the appropriate solution/ emergency services response- Creates appropriate incident entry with valid and accurate information in time sensitive environments- Regularly liaises with internal and external agencies to resolve public safety issues and customer inquiries/ concerns- Knowledgeable of over 100 call type procedures, multiple directives, and in-depth knowledge of Police CAD system- Interpret all incoming information, and assign priority, and assign tasks/ resources as required while coordinating/ controlling major incidents.

- Provide superior customer service by using active listening skills, empathy and made recommendations based on in-depth service and product knowledge.- Exceed monthly and quarterly sales targets, continuous safety training and regulation execution- Help build company brand and reputation by offering personal and expedient customer service, helping customers resolve inquiries, and earning customers trust while maintaining professionalism- Handled high stress situations such as on board medicals situations and emergencies and disruptive/ unruly passengers, as well as potential fire related emergencies- Able to effectively communicate important information in a timely and exact manner - Directed and delegated all services on board the aircraft- Maintained security of the aircraft and flight deck at all times - De-escalate co-worker related conflicts, coach/ mentor new flight attendants - Filed confidential documentation in regards to incident reports while demonstrating respect for confidentiality and privacy of information- Completed Transport Canada Dangerous Goods & Hazardous Materials training- Liaised with Border Services in Canada, USA and other countries on a regular basis concerning passenger counts, flight manifests and other passenger safety related information

- Clearly communicate the value of services and product to prospective customers. Review customer requirements using a consultative approach- Knowledgeable about the products, services, and promotional campaigns being offered by presenting customized solutions to clients- Identify customers' needs quickly by leading and executing effective strategies with confidence, ease, and precision- Built relationships with colleagues to maintain a positive and innovative atmosphere- Built and maintained strong business relationships internally and externally