Currently I work with the Adnet Group on individual contracts in a Business Consultant capacity as a sub contractor.

• Present new technologies to address changing process standards. • Advise various clients including commercial and public sector companies to provide the better IT infrastructure solutions after analyzing the current existing the architecture.• Coordinate and manage overall systems and process improvement• Optimize use of current systems, including Deltek Costpoint and Microsoft SharePoint• Resolve resource issues that might delay or stall critical improvement efforts• Created procedures and business processes and share information with appropriate stakeholders.• Develop templates and process improvement policies and infrastructure• Collaborate closely with upper management to drive quarterly financial strategy through development and implementation of new processes.• Develop targeted improvements to reduce inefficiencies.• Successfully completed the first phase of the implementation of a SharePoint project.• Synthesize current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.

Founder, UMSO Military Non-Profit• Participated in high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.• Conducted target market research to scope out industry competition and identify advantageous trends.• Introduced new matrix organizational plan with clear roles and responsibilities to enhance processes while ensuring quality and regulatory compliance.• Investigated and addressed business development challenges to proactively mitigate problems.• Established, optimized and enforced business policies to maintain consistency and high-quality standards across military operations.• Established, optimized and enforced business policies to maintain consistency and high-quality standards across military operations.• Aligned organizational objectives with company mission, increasing fundraising and business growth by collaboratively developing integrated strategies.

I worked with this start up to create their website, marketing, sales structure and hiring of employees as well as recruit talent. After going live, I currently approve marketing materials and strategy so to ensure the longevity of the company’s goals.

• Evaluated and adopted new technologies to address changing industry needs.• Documented procedures and business processes and shared information with appropriate stakeholders.• Improved [Type] system by adding new features and infrastructure• Collaborated closely with upper management to drive strategy through development and implementation of new processes.• Investigated and addressed [Type] system issues to enhance usability and improve functionality.• Boosted information sharing by enhancing interfaces between computer systems.• Resolved malfunctions with systems and programs through troubleshooting.• Mapped processes to holistically examine business flow and identify improvement opportunities.

• Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.• Corrected any data entry error to prevent later issues such as duplication or data degradation.• Analyze current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.• Collaborate with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.• Minimize and maximize corporate returns by reducing operational expenses with our team.

• Prepared a variety of different written communications, reports and documents to ensure smooth operations.• Maintained quality assurance procedure documentation.• Participated in weekly meetings with IT department.• Stayed up to date on current and proposed changes to SharePoint standards and maintained all internal SOPs, training documentation and records.• Documented and escalated deviations to supervisors and recommended resolutions.

As the global leader in web-based customer service our software helps organizations to better serve, support, engage with and most importantly retain their customers. We cover a multi-channel cloud based support experience ranging from surveys, live chat, social media, email, KB, mobile customer service and tech support.

• Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue on Capitol Hill.• • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.• Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.• Analyzed past sales data and team performance to develop realistic quarterly sales goals.• Initiated in-depth account assessments with sales and management teams to evaluate sales potential.• Executed marketing programs and methodologies to increase customer loyalty.• Worked with board of directors to facilitate creation and adoption of updated governance policy.• Created additional revenue streams by maintaining a retention rate of 98% annually.

Oversaw all large revenue clients in Maryland, DC and Virginia and managed billing, new orders, and repair issues. Maintained and built revenue within the existing accounts and prevented high turnover rates. Held one of the highest records in the region for low turnover rate and built large amount of sales into existing base over the last quarter. Consistently met every month since day of employment, monthly requirements placed by regional management. Worked with little to no management involvement, accounts are owned and maintained by the "PAM" and required maximum personal attention. Some but not all clients included: Baltimore Orioles, Bowie Baysox, Mattress Warehouse, Martin’s Caterers, Shepherd Electric, Bray and Scarff & Maryland Office Interiors (All references gladly provided upon request)

• Tracking and Evaluating customer satisfaction surveys• Maintained and updated specialized tickets and SLA database critical to contract functions• Analyzed data and processes to ensure seamless customer service• Created data analysis charts and comparisons to ensure consistent and accurate data was provided to the customer