Screens and coordinates all incoming referrals, ensuring prompt and compassionate access to services for children and families.Created a comprehensive acronyms list used company-wide to standardize language and improve communication across teams.•Developed and implemented a training program for intake new hires.• Educated MDT partners on juvenile court processes and CAC service and protocols, enhancing their ability to manage critical events and collaborate effectively.Key skills-Intake Coordination-Multidisciplinary TeamCollaboration-Operations Management -Communication & Collaboration-Child Advocacy

Provides title companies and signing agencies with Loan Signing Agent services in the southwest Missouri region.• Oversee daily operations, human resources, payroll, licensing, and vendor relations for the business.

Supervised a team of 15 in the Child Abuse/Neglect unit, providing leadership and direction in case management.• Conducted in-depth reviews of child welfare cases, identifying system improvement opportunities and implementing changes.• Facilitated trauma-informed debriefings with team member following critical events to support staff and improve practices• Collaborated with multidisciplinary partners to enhance protocols and ensure thorough documentation of critical events.• Promoted to Deputy Juvenile Officer Supervisor - November 2014