Cassandra Mette Email & Phone Number

The Project Odyssey Specialist plans, manages, and executes all aspects of Project Odyssey through case management, mental health education focusing on ACT and Gottman curriculum that help improve resiliency and psychological wellbeing, and providing support and resources to warriors and their families. Project Odyssey is a 12-week program that starts with a five-day outdoor experiential learning program that encourages wounded warriors to challenge themselves both physically and mentally while in a supportive environment and continues support and goal completion over the 12 weeks.

Jacksonville, Florida Area

Talk Specialist provides telephonic, short-term, goal-focused, non-clinical emotional support to wounded service members dealing with invisible injuries, and their caregivers and families, to improve their resilience and psychological well-being. The WWP Talk Specialist manages a weekly caseload of 40-50 participants, providing emotional support, goal-setting assistance, education, evaluating needs, and coordinating referrals to WWP programs and community mental health resources.

Jacksonville, Florida Area

• Support the Vice President of Physical Health & Wellness and Engagement and previously the Vice President of Strategy and Innovation which consists of four departments: Metrics, Project Management, Program Integration, and Innovation• Coordinate travel logistics for staff and management• Utilize Salesforce to update membership information, to pull data reports, and to access metrics and company statistics for high-level requests• Manage the executive’s calendar and coordinate meetings while working around complex and conflicting schedules • Create and edit budgets, employee rosters, organizational charts, and PowerPoint presentations for management• Coordinate and host WebEx meetings for internal and external clients• Compose correspondence to address issues and third party inquiries• Track spending, code, and process credit card statements and expense reports for management and staff• Plan office events, team building activities, training courses, and projects

Washington D.C. Metro Area

• Support the Deputy Executive Director, Interim Executive Director/CEO, and Leadership Manager• Communicate high-level information on behalf of the ASM President, Secretary, and Interim while serving as a direct connection between Directors and the ASM Officers (President, Secretary, Past-President)• Prepare reports, documents, and materials needed for all high-level meetings which include, but is not limited to Finance, Audit, Investment, Annual Meetings, Strategic Planning Meetings, Receptions, and Dinners• Coordinate all meeting logistics including catering, materials, audio-visual set-up, attendance, transportation, hotel accommodations, and approval of flight itineraries for international and domestic members while maintaining ongoing communication and partnerships with clients and members. • Collaborate with specialized task forces and participate in all meetings pertaining to the BOD and Strategic Plan• Manage company projects for leadership and negotiate contracts with vendors• Maintain calendar, credit card statements, and expense reports for Deputy Executive Director/Interim Executive Director/CEO • Access Salesforce for membership maintenance, information, and account details• Create, send, and track emails as well as draft and send correspondence and memos for ASM staff while utilizing Microsoft Office Suite

Washington D.C. Metro Area

• Served as contracting liaison with international and domestic clients and organizations, creating, presenting information, negotiating contracts, assigning meeting space, and providing tours of the facility• Planned and organized all firm-wide events and programs, including fundraisers for government officials, nonprofit events, receptions, executive, division, and board committees, partner votes, video teleconferences, and depositions• Fostered relations between the company and third-party vendors and clients • Supported the General Manager with inventory, budgets, calendar, and arrangement of outside vendors• Supervised a team of four full-time employees while training, delegating tasks, and monitoring employee productivity• Managed master bill routing of client matters, general ledger, and ensuring that all third-party groups and internal meetings are charged, billed and coded correctly while maintaining client records• Created and prepared banquet event orders (BEOs), presented proposals to internal and external clients, providing guidance and information on services and logistics for events within the meeting space.• Reviewed, analyzed, and approved Requests for Proposals (RFPs) for all events taking place while preparing all materials needed for each meeting.

Ponte Vedra, Florida

• Provided exceptional and professional customer service utilizing strict confidentiality guidelines • Served as a team leader by taking responsibility and initiative, by training peers, and by taking minutes• Assisted leadership with projects, tasks, and reports while multitasking between guests and high call volumes • Responsible for public and guest relations with efficient financial communication• Reinforced regulations, accountable for cash register and maintained office inventory using Microsoft Office Suite to include: Excel, Word, Outlook, PowerPoint, 10 key-system, and Cisco phone systems

Jacksonville, Florida Area

• Created and executed advertisement projects for the Sales and Marketing Director• Prioritized sensitive guest information during peak business hours while relaying daily reports and information to sales, marketing, management, and night audit• Completed and submitted membership contracts using data entry programs and hotel reservation systems