Cassandra Mingmuang Email & Phone Number

Texas, United States

Dallas, Tx

-Managed a team of five time processors, achieving 98% accuracy in payroll and bonuses, and trainednew team members.-Acted as a subject matter expert and trainer for international shift bonuses, efficiently handling andprocessing these bonuses to ensure accurate and timely payments across multiple facilities.-Processed clinician time, ran payroll reports, formatted facility time files, and managed laboradjustments.-Investigated time integrity fraud cases and resolved time processing escalations in collaboration withvarious departments.

Mckinney, Tx, United States

-Proficiently managed Insurance Policies, ensuring customer satisfaction through effectivecommunication and support-Successfully increased policy enrollments by advising Medicare recipients on health coverage choices.-Achieved and sustained 100% compliance with customer information protection protocols-Conducted phone consultations with Medicare recipients to explore various health coveragealternatives.

Dallas, Tx

-Achieved operational improvements by executing property projects and effectively managing inventory.-Implemented effective documentation systems for project monitoring and inventory control.-Performed thorough assessments on various items in need of auditing Monitoredand managed overall operational efficiency

United States

-Led and managed a Concierge Team, overseeing scheduling, payroll, and key operational tasks. Providedexcellent customer service.-Developed training guides and coordinated team training to enhance service delivery.-Assisted residents with concierge services, including event coordination, safety, and security measures.-Handled key access, mail, and package management while ensuring exceptional customer service.

-Successfully improved team performance through training and mentorship while resolving challenges inmanager phone lines.-Achieved a 95% satisfaction rate by promptly resolving issues and maintaining professionalism whilehandling various front office situations.-Executed cash transactions, credit card authorizations, and guest suite allocations using the LMS systemto ensure precise financial tasks with impeccable accuracy.-Collaborated with other departments to improve TTCs and ensure effective property management.

Las Vegas, Nv

-Delivered exceptional guest services and ensured safety of all resort and casino patrons-Managed training programs encompassing Controlled Force methods, CPR guidelines, policy adherence,and appropriate response steps for fellow Officers.-Took immediate action to resolve any problems or issues encountered by patrons on the premises.-Contributed to various aspects of Security operations at the Resort and Casino, including gatheringinvestigation information.

Certificate Of Completion, Medical Billing And Coding, 94%

Obtained Knowledge in ICD-10-PCS, ICD-10-CM, HCPCS Levels 1 and 2, CPT, and Billing and Reimbursement

Bachelor'S Degree, Criminal Justice And Corrections, 3.94 Gpa

Activities and Societies: National Technical Honor Society 2009-Present - ITT Tech

Bachelor Of Science - Bs, Criminal Justice And Corrections, 3.93 Gpa

Activities and Societies: Valedictorian and Highest Honors

Associate Of Science - As, Criminal Justice And Corrections, 3.4 Gpa

Activities and Societies: Criminal Justice Fraternity and Dean's List

Bachelor Of Applied Science - Basc, Criminal Justice And Corrections

Bachelor Of Applied Science - Basc, Criminal Justice And Corrections

Medical Billing And Coding Completion Course