• Proactively forecast and organize movement of staff between checkpoints and terminals to ensure operational requirements are met• Coached and corrected Screening Officers on properprocedures to support an inclusive and engaged team and take disciplinary action when necessary • Ensure management and screening officers are compliant with all policies/procedures and government regulations• Effectively supervising a team of managers, as well managing the security screening checkpoints within the terminal as a whole • Active communication with key stakeolders and law enforcement to provide the most efficient operation

• Managed and led 30 managers and 1250 unionized staff in Terminal 3. • Created and implemented corrective actions to improve security and operational deficiencies• Worked with union chief steward to address concerns and grievances• Met with clients and other airport stakeholders on a daily basis to discuss operational and staffing concerns

•As a Funeral Director’s Assistant, I have transferred the deceased from nursing homes, residences, hospitals, Coroner’s office, etc. to funeral homes•I have assisted multiple funeral homes acting as a parking lot attendant and flower deliverer•I have delivered documents to different Consulates for shipment of remains to the deceased’s home country•Upon examining the deceased, I have been able to determine whether or not the deceased is a viable candidate for the University of Toronto program

• Providing direction and oversight to Screening Officers, ensuring the Standard Operating Procedures are enforced to protect National Security• Enforcement and management of emergency procedures and breaches in a timely manner to ensure high performance levels• Assisted in the resolution of customer complaints and lost or damaged personal belongings• Coached and corrected Screening Officers on properprocedures to support an inclusive and engaged team and take disciplinary action when necessary • Assign and monitor checkpoint openings to provide technical leadership to staff• Review and approve officer prepared equipment test logs• Trained as Acting Operations Manager when Operations Manager is absent

•As one of the senior part-time employees, I have successfully trained new employees on the fundamentals of customer service•I focus on providing the best customer service possible to ensure that everyone has a pleasant shopping experience•I have been called upon by management to help guide the employees on customer service as well as clean up on a daily basis•I have been given the task of decorating the cakes that come in to put out on display, as well as personal orders

•As a peer mentor, I have successfully facilitated group study sessions for students in the Police Foundations program•I have assisted students who would like to improve their grades or understanding of challenging courses within the program•I have developed different strategies and techniques to assist students with assignments and examinations, with the result of better grades