Cassandra Post Email & Phone Number

Irvine, Ca

Oversaw business-wide changes to modernize procedures and organization.Developed, maintained, and operated the company's web presence, developing original text and image content for the company website and designing HTML and email promotions.Interviewed, hired, trained, and mentored staff to maximize effectiveness.Evaluated employees' strengths and assigned tasks based on experience and training.Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.Performed monthly and ongoing reviews assessing each employee's performance and developed improvement plans.Designed and executed a comprehensive business plan for company start-up, including extensive research on industry trends and projections.Implemented hands-on marketing techniques and education to drive business growth.Cultivated client relationships to promote business growth and success.Developed effective time management strategies to ensure prompt arrival at clients' homes.Adhered to high standards of safety, cleanliness, and professionalism.Built and managed a staff team of 6 effectively.Utilized cutting-edge industry software for clients to maintain accountability and service quality.Achieved over 400% growth in the first two years and continued growth over the next two years.

Irvine

• Created detailed expense reports and requests for capital expenditures. • Researched new vendors and partners to obtain most cost effective pricing for goods, saving the company over $50,000 in one year. • Negotiated pricing to determine best deal and save approximately 5-30% annually. • Provided support to multiple sites for all procurement related services • Processed requisitions, created purchase orders, tracked and expedited deliveries, processed invoices, and closed purchase orders • Responded to inquiries from vendors, resolved problems by providing information, investigated outstanding payments within ERP and cross-functional departments • Validated receipts of goods/services in a timely manner by anticipating and inquiring with Site Managers, Department Managers or third-party vendors • Prepared requests for bids and coordinate supplier selection process • Followed a determined system for monitoring all open purchase orders between multiple sites• Coordinated with site manager and department manager an action plan to address open and aging purchase orders • Worked with internal Tax Manager, Site Managers and the Vendors to determine tax exemption when necessary. Stored and distributed tax exemption certificates to the Vendor. Ensured all proceeding invoices did not include tax • Worked with internal Manager of Financial Analysis and Strategic Planning and Site Managers to reconcile budgets and purchase order related costs • Ensured compliance with company procedures and contract requirements. • Kept vendor files accurate and up-to-date to expedite payment processing. • Identified and recommended changes to existing processes to improve accuracy, and efficiency of purchasing activities. • Developed and updated spreadsheets and databases to track, analyze and report on invoice and sales data. • Determined lowest possible cost, factoring in quality and reliability.

Irvine, Ca

• Oversaw and ran site office related duties (supplies, cleaning, paperwork, filing, phone calls, etc.) • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. • Managed supply inventory for both office and facility and re-ordered products as necessary • Created awatd winning PowerPoint presentations for business development purposes. • Updated and maintained spreadsheets and files • Prepared packages for shipment, pickup • Acted as a liaison between corporate and site-level for follow-up, signatures, scanning, mailing, deadlines and deliverables • Coordinated and completed turning in safety minutes weekly and on an as-needed bases • Coordinated and followed-up with various site employees of safety related action items • Managed and monitored visitors, contractors and guests at the site• Arranged travel plans and itinerary for various staff members

Irvine, Ca

-Assisted the billing department in tracking and researching invoices and payments, inputting billing data into billing software system, and month-end billing closing procedures-Extensive data entry and pre-bill revisions-Detailed analysis of all billing items to ensure accuracy-Eagerly accomplished projects for the administration team, as requested-Maintained and organized calendar schedules for attorneys and conference rooms-High proficiency with computer programs, including Microsoft Office Suite, Outlook, Adobe, and WSI-High usage of Excel to create documents with formulas to better assist the billing department-Maintained the appearance and stocking of the front lobby area, two conference rooms, kitchen break area, and copy room-Answered and routed multi-line telephone calls to the appropriate individuals in office-Handled high-volume mail for over 60 individuals quickly and efficiently-Proven to work well without supervision, yet contributing positively in a collaborative atmosphere.

Anaheim, Ca

-Completed Disney’s exceptional “Sales Through Service” training program-Assisted guests with planning their vacation, including modifying existing reservations-Regularly recognized and scored 100% in customer satisfaction-Actively handled incoming calls with prompt attention-Exhibited an exceedingly high level of customer service, answering guest questions with the most up-to-date information and helping resolve concerns

Orange, Ca-

-Increased office productivity and revenue by developing more efficient money management, customer database, and inventory management protocols.-Increased inventory profit from 10% to 35% within the first month of inventory control and reorganization.-Successfully planned and executed company meetings, lunches, and special events for groups of 10+ employees. -Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. -Actively goes above the standard job description to help other team members and clients to ensure complete satisfaction by all parties.-Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. -Maintained the front desk and reception area in a neat and organized fashion. -Served as central point of contact for all outside vendors needing to gain access to the building. -Maintained electronic and paper files. -Dispersed incoming mail to correct recipients throughout the office. -Made copies, sent faxes and handled all incoming and outgoing correspondence. -Organized files, developed spreadsheets, faxed reports and scanned documents. -Received and distributed faxes and mail in a timely manner. -Managed daily office operations and maintenance of equipment.

Irvine, Ca

-Was responsible for two of the three largest sales in 7 months. -Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. -Prevented store losses using awareness, attention to detail and integrity. -Worked as a team member performing cashier duties, product assistance and cleaning. -Guaranteed positive customer experiences and resolved all customer complaints. -Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. -Regularly sought opportunities to up sell and add on additional merchandise. -Communicated all merchandise needs or issues to appropriate supervisors.

Tustin, Ca

-"Employee of the Month" at least once each calendar year.-Improved service quality and increased sales by developing a strong knowledge of company's products and services. -Effectively managed departmental expenses to stay within allocated budget. -Resolved customer questions, issues and complaints. -Developed highly empathetic client relationships and earned reputation for exceeding sales goals. -Worked as a team member to provide the highest level of service to customers. -Cross-trained and provided back-up for other customer service representatives when needed. -Assisted customers with store and product complaints.

-Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers -Performed serving, cleaning, and stocking duties -Communicated with customers regarding orders, comments, and complaints -Maintained a professional tone at all times, including during peak rush hours. -Received frequent customer compliments for going above and beyond normal duties. -Opened and closed the store, including counting cash, opening and closing cash registers, and clean-up. -Resolved customer complaints effectively and true to policy.

Diploma

Associate Of Arts - Aa, Business Administration And Management, General