Cassandra Puertas Email & Phone Number

Kirkland, Wa, Us

Everett, Washington, United States

Bellevue, Washington, United States

- Tracked royalty statement processing and provided status updates of outstanding issues.- Cleared out over 1,000 blocked SKUs through system mapping and investigative research.- Reviewed licensing contracts to ensure accuracy and compliance in royalty revenue reporting.- Re-formatted submitted PDF and Excel files into proper upload templates for WestEnd Software.- Resolved licensee reporting issues by working closely with product approvals teams, and following up with licensees to reconcile revenue data.

Seattle, Washington, United States

- Review employee expenses and reimbursements using Concur and AppZen.- Verify that expense reports are in compliance with company spending policies.- Use attention to detail to discover report inconsistencies, system errors and user mistakes. - Manage request tickets using ServiceNow and assisting employees with expense reporting.

Seattle, Washington, United States

- Reviewed global high value contracts and determined proper revenue allocation and deferrals.- Communicated with the Global Sales team for resolution on issues relating to contract set-up and revenue recognition.- Invoiced customer billing through Salesforce and ensured they had content access in accordance with their contract- Logged revenue records and contract data in corresponding Excel sheets.- Reviewed contracts in several different languages and calculated foreign exchange rates, in order to translate key contract information into the Salesforce system.

United States

- Create customer invoicing and collecting due payment - Updating customers on current statements and aging reports- Approving return merchandise authorizations - Recording payments and deposits using Quickbooks

United States

- Prepared purchase and work orders for ink and toner product using Quickbooks- Managed phone lines, assisting customers and transferring them to appropriate department - Handled customer support inbox, advising on troubleshooting, orders, and stock- Created product labels using Labelview software, and shipping labels using Stamps.com

United States

- Increased Amazon store sales by 50% from year prior, achieving $143,000 in product sales within 7 months - Optimized company's Amazon listings by using over 20 keyword search terms in each product title, description and listing backend - Created online ads and marketing for over 100 products using Amazon campaign manager - Directed graphic design components of 5 product infograph images- Managed 2 Amazon stores, updating list prices and stock for product

Northridge

Northridge

- Regularly rated as a top seller by grossing an average of over $3000 in weekly sales.- Encouraged sales through up-selling and cross-selling and by demonstrating product knowledge.- Increased customer loyalty by enrolling new customers into the store rewards program.- Arranged merchandise displays to meet visual standards and encourage sales.

La Jolla, California

- Provided hundreds of students, staff, and visiting members with quality customer service while displaying a friendly and professional attitude.- Maintained a positive impression of the campus culture at UCSD.- Assisted with product location as well as store and campus information.- Processed cash, credit, and student account transactions.

La Jolla, California

- Increase the organization's annual budget by $4,780, to provide more resources and events for students.- Managed the $5,293 quarterly budget by reviewing event costs and archiving them on Excel.- Oversaw and facilitated select ACCB events, each with an average attendance of 44 students.- Assisted in other department roles, such as social media marketing by creating graphics and events.

La Jolla, California

- Developed a tight knit community for over 50 members, within Circle K's UCSD chapter of 200+ members.- Served as a club mentor and worked towards increasing new membership and retaining current club membership.- Created and organized various family social events.- Promoted individual family social events, as well as UCSD Circle K club service events and CNH Circle K district events through social media.

La Jolla, California

- Achieved over 100 new sign-ups for the La Jolla Shores 5k race.- Initiated marketing campaigns that involved social media engagement.- Promoted race details through social media and print.

La Jolla, California

- Promoted ASCE events to our student body of 28,000+, through social media, flyering, and word-of-mouth.- Assisted in setting up large-scale campus events.- Brainstormed new event ideas and set-up designs during regular meetings.

Bachelor'S Degree, International Business

Activities and Societies: Circle K International, All Campus Commuter Board

Asian History

International study abroad program in Seoul, South Korea.