Cassandra R. Email and Phone Number

Manage inbound calls from Residential, Business, and Hospitality customers, providing first-level technical and billing support.Troubleshoot and resolve Tier 1 issues; escalate complex cases while ensuring timely follow-up and customer satisfaction.Review trouble tickets for potential remote resolutions and prevent unnecessary escalations.Communicate via phone, chat, and email to offer service recommendations and resolve customer issues.Ensure customer expectations are met or exceeded through proactive follow-ups and timely issue resolution.

Managed employee payroll and billing processes, ensuring accuracy, timeliness, and prompt resolution of customer inquiries and refunds.Delivered technical customer support by explaining product features and systems, often through detailed demonstrations.Provided remote technical assistance, utilizing screen-sharing and control tools to troubleshoot and resolve customer issues.Reviewed support cases for technical accuracy, identifying opportunities for process improvement and contributing to ongoing optimization efforts.

Manage calendars, appointments, and travel arrangements to optimize time and efficiency.Handle confidential information with discretion and professionalism.Provide administrative support, including document preparation, email management, and data entry.Coordinate communication and tasks with stakeholders on behalf of the employer.Track and manage expenses, budgets, and financial records for efficient budget management.