Cassandra Randall Email and Phone Number

Communicated with customers over the phone using the Avaya phone system.Communicated with coworkers using outlook email, microsoft teams, and over the phone using the Avaya phone system.Deescalated calls during high stressful situations (ex emergency calls, high bill calls)Utilized CRM, High bill analysis, Bill assist tool, AMI portal for problem solving and ensure customer resolutionUtilized High bill analysis and Bill assist tool to evaluate energy usage and billing amounts for accuracyAnalyzed meter readings for accuracy utilizing CRM, High bill analyzer and AMI portalUtilized Sparkbook for troubleshooting and knowledge buildingProcessed card and bank account paymentsReported Outages and Gas Leaks during both normal business hours and also after hours/ storm hoursAssisted Vendors with taking over calls and ensuring customer call resolutionAssisted Police and Fire with reporting emergency outages and gas leaksAssisted customers with starting and stopping utility services at their residential properties.Educated customers on payment options and community resources to help resolve financial hardship on bill balance.

Patient intake-checking both vitals and medical chart information for accuracy.Prepared patients for both pre and post medical procedures (numbing, sanitizing, post wound cleaning).Worked side by side with Physicians during medical procedures to ensure sterilization and hemostasis is achieved throughout the procedure.Educated patients on how to properly use their medication, how to execute proper wound care handling, pathology and test results.Prepared and administered injectionsNavigated through high volume calls via triage.Communicated efficiently and thoroughly between doctor and patient calls.Communicated with patients and staff through outlook and electronic medical record systems Communicated efficiently and thoroughly between pharmacy, insurance company and Physician during prior authorization process.

Confirmed patients reason for doctors visitCheck vitals (blood pressure, heart rate, oxygen levels)Administered vaccines to patientsCleaned and Sanitized patient rooms before and after office visitsCollected and prepared patient specimens for laboratory analysisGreeted patients and confirmed patient arrivalCanceled and scheduled appointments and proceduresPerformed Blood DrawsPerformed in office procedures (EKG, Pulmonary Function test)Performed quality control on in office medical testing kits

Verified sales via both cash and card transactionsDe-escalated high emotional situations with emotional intelligence.Verified invoice deliveries from all vendors to ensure inventory accuracyAssisted with audit preparationInterviewed candidates for employment opportunitiesMaintained inventory stock and created orders for needed inventoryAssisted with writing off expired or damage inventoryCashier services and money handling during transactions with customersProvided customer service behind the counter during payment transactions, checkout process.Provided customer service throughout the store ensuring customers have well stocked items and a clean environment.

Communicated with customers both in person and over the phone regarding employment opportunities based on their qualificationsGreeted customers both upon arrival and when leaving the officeInterviewed candidates for employment opportunitiesInterviewed qualified candidates for employment opportunities within their skillsetDesignated calls to the appropriate departments via phone transferAssisted employees with pre-hiring packets and ensuring I-9 and background check information was completed correctly. Performed urine drug screens on employees upon hiring process.