Established and currently manage provisioning department for an existing telecommunications equipment provider expanding services in the VOIP and SIP market.

Developed the Provisioning Department from the start of the company. Assisted senior management with obtaining necessary Telecom Industry requirements to become a CLEC.Responsible for processing installation of telecommunication, data services and phone system equipment via ordering facilities, local number portability, coordinating conversion/phone system training/installation and maintaining/creating billing information. Liaison for customer, sales, service delivery and engineering departments ensuring complete conversion/install of customers. Employee of the Year 2003.

Verified network costs, disputed incorrect billing and served as first level escalation for all network billing disputes. Maintained billing reports reflecting profit margins and cost effective alternatives for management review. Disputed over $1 million incorrect charges with 99% success.

Verified network costs, submitted billing disputes and authorized payment for audited invoices. Maintained monthly reports summarizing network costs.