Providing excellent customer service while managing a team of staff members at a high-quality, fast-paced restaurant. I solve issues by listening to customer criticism and promptly offer solutions to ensure customer satisfaction. I have trained several FOH staff to the highest standards on customer service skills, health and safety standards and food & beverage knowledge. I help motivate staff by setting goals, providing positive feedback and acknowledging their success. I track inventory, shipments, invoices and generate accurate end of day reports.

Actively listened to concerns of current and new members to decrease turnover rate and ensure member satisfaction. While selling various membership options to prospects, I marketed the company's brand and values based on the individual's needs and desires. Trained adolescents in the Teen Fitness program regarding safety procedures, various exercises, diversity and respectful behaviour. Additionally, I handled sensitive situations with members in a diplomatic way to provide comfort and build trust. Created a functional and organized work space to efficiently complete clerical tasks.

Greeted customers with enthusiasm to provide a positive experience. I worked seamlessly along other staff members to increase productivity, ensuring all orders were of the highest quality and given to customers in a timely manner. Accurately received orders and processed payments through POS systems, as well as maintained a clean environment through general cleaning duties and frequent sanitization.