Cassandra Richards Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

London, England, United Kingdom

• Liaising with 6 practitioners in order to formulate appropriate treatment plans, payment solutions and timeline for patients.
• Managing social media promotion and marketing.
• Responsible for new acquisition of clients for 6 practitioners
• Created patient database and tracking system for clients having extensivetreatments with multiple practitioners over a lengthly timeline.

Melbourne, Australia

• As an Operations Assistant I am responsible with helping in the day to day the operations and support of YHA properties in Victoria, South Australia and Tasmania.I regularly spend time working closely with the hostel.
• Applications support for GuestCentrix PMS, Siteminder and OTA's;
• Human resources administration for hostel staff including staff induction and training;
• Hostel quality assurance including coordination of the mystery shopper program, effectively manage customer feedback and complaints;
• Provide eNights, membership and yha.com.au support and troubleshooting for Southern Region hostels;
• Collating and presenting data;

Melbourne Central

• As a Duty Manager I assisted the Hostel Manager with the day-to-day supervision of the front desk of the hostel. Duties included guest check-in and check-out, travel and tour sales, providing guests with local.
• Leading and motivating staff to ensure a high level of energy and enthusiasm is evident at the front desk at all times;
• Efficient and accurate banking, reporting and auditing;
• Supporting staff to ensure all guests receive impeccable customer service;
• Liaising with various departments to ensure the hostel is running smoothly;
• Ensuring that the hostel's atmosphere is pumping during peak times;

Melbourne, Australia

• As a Travel Consultant I built a rapport and maintained 5* customer service with all clients. I worked between several of the Melbourne stores and worked as part of a network, supporting my colleagues and assisting.
• Face to face sales
• Specialising in adventure tours and day trips in Australia, New Zealand, Fiji and South East Asia
• Arranging tours, flights, insurance and accommodation and advising clients on travel arrangements
• Daily interaction with international tourists and altering the specific requirements for their travels through knowledge of the products and the understanding the clients' needs
• Turning a prospect into a client on first interaction or set, justify and agree timescales.

United Kingdom

• As a Sales Account Manager I was responsible for developing long-term relationships with my customers, while also sourcing new business for the company. My responsibilities included:
• Daily use of Sage 200 and Sage CRM
• Operating as the lead point of contact for any and all matters specific to my customers
• Building and maintaining strong, long-lasting customer relationships
• Ensuring the timely and successful delivery of our products according to customer needs
• Assisting with high severity requests

London, United Kingdom

• I was responsible for supervising operations of Food & Beverage outlets to deliver an excellent guest and customer experience. Working within a small team I was working closely with the Food and Beverage Manager and.
• Supervising the Food & Beverage Outlet operations including restaurant service, bar service and conference and events
• Communicating and delegating tasks to the team
• Managing guest queries in a timely and efficient manner
• Achieving financial targets
• Training and development of team members

Business & Leadership, Business Administration, Management And Operations

High School Diploma