Cassandra Richards Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

London, England, United Kingdom

• Liaising with 6 practitioners in order to formulate appropriate treatment plans, payment solutions and timeline for patients.• Managing social media promotion and marketing.• Responsible for new acquisition of clients for 6 practitioners• Created patient database and tracking system for clients having extensivetreatments with multiple practitioners over a lengthly timeline.

Melbourne, Australia

As an Operations Assistant I am responsible with helping in the day to day the operations and support of YHA properties in Victoria, South Australia and Tasmania.I regularly spend time working closely with the hostel managers and staff. I help the Southern Region team to maximise the quality and financial sustainability of the network of hostels with duties such as:• Applications support for GuestCentrix PMS, Siteminder and OTA's;• Human resources administration for hostel staff including staff induction and training;• Hostel quality assurance including coordination of the mystery shopper program, effectively manage customer feedback and complaints;• Provide eNights, membership and yha.com.au support and troubleshooting for Southern Region hostels;• Collating and presenting data;• Supporting regional partners;• General office administration including minute taking, word processing, answering phones, mail management, scanning invoices;• E-commerce and ICT;• Procurement and stock;• Communication, meetings, and events; and• Promotion of YHA network to industry bodies.

Melbourne Central

As a Duty Manager I assisted the Hostel Manager with the day-to-day supervision of the front desk of the hostel. Duties included guest check-in and check-out, travel and tour sales, providing guests with local information, and upholding YHA standards and values.My responsibilities included:• Leading and motivating staff to ensure a high level of energy and enthusiasm is evident at the front desk at all times;• Efficient and accurate banking, reporting and auditing;• Supporting staff to ensure all guests receive impeccable customer service;• Liaising with various departments to ensure the hostel is running smoothly;• Ensuring that the hostel's atmosphere is pumping during peak times;• Taking pride in the appearance of all areas within the hostel;• Playing an active role in coordinating the daily activities.

Melbourne, Australia

As a Travel Consultant I built a rapport and maintained 5* customer service with all clients. I worked between several of the Melbourne stores and worked as part of a network, supporting my colleagues and assisting close sales.My responsibilities include:• Face to face sales• Specialising in adventure tours and day trips in Australia, New Zealand, Fiji and South East Asia• Arranging tours, flights, insurance and accommodation and advising clients on travel arrangements• Daily interaction with international tourists and altering the specific requirements for their travels through knowledge of the products and the understanding the clients' needs• Turning a prospect into a client on first interaction or set, justify and agree timescales.• Achieving weekly targets• Thorough knowledge of website travel booking technology

United Kingdom

As a Sales Account Manager I was responsible for developing long-term relationships with my customers, while also sourcing new business for the company. My responsibilities included:• Daily use of Sage 200 and Sage CRM• Operating as the lead point of contact for any and all matters specific to my customers• Building and maintaining strong, long-lasting customer relationships• Ensuring the timely and successful delivery of our products according to customer needs • Assisting with high severity requests

London, United Kingdom

I was responsible for supervising operations of Food & Beverage outlets to deliver an excellent guest and customer experience. Working within a small team I was working closely with the Food and Beverage Manager and Head Chef to develop the department and develop a key focus within the group.My responsibilities included:• Supervising the Food & Beverage Outlet operations including restaurant service, bar service and conference and events• Communicating and delegating tasks to the team• Managing guest queries in a timely and efficient manner• Achieving financial targets• Training and development of team members• Probationary and annual appraisals with team members• Stock control and ordering• Completing rosters

Business & Leadership, Business Administration, Management And Operations

High School Diploma