As the Vice President of Enterprise Risk Management, I lead the Audit, BSA, Compliance and Enterprise Risk Management Departments. In addition, I oversee Insurance and Bond Claims, Legal/Attorney Relationships, vendor relationships, project management, compliance and regulations within Blaze Credit Union.

As the Vice President of Enterprise Risk Management, I lead the Compliance, Risk Management and Collections Departments. In addition, I oversee Insurance and Bond Claims, Legal/Attorney Relationships, delinquency management, asset recovery, vendor relationships, project management, compliance and regulations and fraud within Hiway Credit Union.

As the Vice President of Asset Protection, I lead the Collections Department, oversee Insurance and Bond Claims, Legal/Attorney Relationships, delinquency management, asset recovery, vendor relationships, project management, compliance and regulations

As the Collections Manager for Hiway Credit Union®, I manage a diverse team and have guided the department growth and evolution through challenging and changing times. Through my leadership and direction, development of associates and constant communication with other key personnel both within and outside of Hiway, our department is hitting and exceeding our department and corporate goals despite all economic and universal challenges.· Manage a Team of Associates through Department Development, Training, Organizational Structure and Leadership Growth· Direct Communication with Senior Management and Risk Management in Reviewing Corporate and Department Charge Off, Delinquency and Internal Status· Inter-Department Participant and Direct Department Involvement with All Lending Departments· Collections Software Manager· Third Party Early Collections Internal Manager· Attorney/Legal Manager and Compliance Advisor· Lending Review for Audit Assistance and Lending Department Requests· Other Responsibilities: Annual Budget Review and Analysis, Project Manager and Participant, Chapters 7, 11, 12 and 13 Bankruptcy Coordinator, Month End Reports and Recording, Monthly Charge Offs, Member Relations, Compliance Requirements, Procedure Creation and Maintenance, Inventory and IRS Compliance

· Collections Software Manager, Chapters 7, 11, 12, 13 Bankruptcy Coordinator, Department Trainer, Backup to Collections Manager for Month End Reports and Recording, Lending Insight, Assists Collection Manager in Other Duties as Requested, Lead Meetings for Training, Assists Department in Group and Individual Training for All System and Software Updates and Changes, Reports Creator, Queue Daily/Monthly Recorder, Complete Process of Charge Off Loans, VISA and Negative Accounts, CPI Recording and Reporting, Operations Committee, Procedure Review and Creation, Inventory Ordering, Handle Credit Disputes, Workout Assistance, Credit Analysis, Member Relations, Word, Excel and PowerPoint Creator, 1099C Evaluator/Preparation and Check Processor

· Collection of Delinquent Loans and VISA’s, Workout Assistance, Chapters 7 and 13 Bankruptcy Coordinator, CPI Recording and Reporting, Word and Excel Creator and Check Processor

· Loan Origination, Underwriting, Credit Analysis, Creative/Assisting Lending, Member Relations, Product Sales, Referrals within Hiway, CUNA Processor, Warranty and GAP Recorder, Skip A Payment Processor, Title Assistant and Receptionist Assistant

· Customer Relations, Credit Analysis, Loan Processing, Loan Origination, Marketing, Advertising, Realtor and Builder Relationship Development and Office Management

· Customer Relations, Credit Analysis, Loan Origination, Marketing and Advertising

· Customer Service, Accounts Payable/Receivable, Marketing, Data Recorder, Bill Processing, Filing and Payroll Assistant