Cassandra Strahin Email & Phone Number

Frisco, Colorado, United States

Ensures HR front desk provides high caliber of guest service making all employees feel valued while being efficient, professional, and engaging with all onboarding, off-boarding, uniform distribution, and employee relation needs. Manages and updates electronic forms, internal employee website, recognition program, longevity program, and SOP information. Coordinates employee training and development programs including logistics, scheduling, LMS management, and training tracking. Provides leadership and direction to front desk team.

Drives resort buses in a safe and efficient manner while fostering excellent guest service.

Juneau, Alaska, United States

Supervises office staff and oversees daily operations including administrative tasks, tour reservations, shuttle logistics, daily sales reports, coding receipts and invoices, and new hire paperwork. Assists with hiring, onboards 100+ seasonal employees each year, and verifies timesheets for division. Coordinates employee housing and crew travel. Led project transitioning company to a new reservation system. Creates and maintains training materials for seasonal staff such as canned email text, FAQs, and Clover POS manuals.

Copper Mountain, Co

Started in a lead role monitoring COVID 19 protocols, bus capacities, and oversaw team of 10 employees. Opportunity for CDL training became available. Drove resort buses in a safe and efficient manner while fostering excellent guest service.

Duck, Nc

Managed high volumes of reservations. Oversaw the retail shop and office staff. Coordinated daily operations, provided issue resolutions, scheduling for 25+ employees, training, and developed plans for improvement.

Juneau, Alaska

Returned to office I previously supervised to assist during peak travel season. Day to day operations included high volumes of phone and email inquiries, tour reservations, shuttle logistics, daily sales reports, and other various administrative tasks.

Denver, Colorado, United States

Implemented product installations through data migration, trouble shooting, and technical guidance. Customized WordPress sites to update the client’s consumer facing website.

Denver

Helped to jump start office organization of a newly acquired commercial building. Duties included reception, processing invoices, and planning building events. Managed conference room reservations and security clearance calendar. Closed work orders and followed up on tenant satisfaction. Trained on Building Engines and Angus property management software.

Juneau, Ak

Supervised office, administrative assistants, and shuttle drivers. Ran independent tour reservations for Juneau division. Managed day to day operations including high volumes of phone and email inquiries, shuttle logistics, and various administrative tasks. Processed new hire paperwork for 150+ employees each year, maintained division checkbook, and created training materials such as canned email text and FAQs for seasonal employees. Maintained daily sales reports and trained 100+ staff on Clover POS.

Fayetteville, Arkansas Area

Remained at the top of teller sales and ranked first in district sales in 2014. Cross trained as CSR. Prepared branch for monthly audits. Developed a more efficient retention and filing system.