System Planning for University of Utah Hospitals and ClinicsDevelop, implement, and track strategic operational plans to align short and long-term objectives for University of Utah Health.

 Managed clinic team of 50 employees, including 8 physicians Implemented telehealth and rearranged clinic operations in response to COVID-19 pandemic, successfully keeping a 40 patient/day infusion center open with on-site skeleton crew Implemented medical cannabis card protocol, including workflow, treatment agreement, and patient resources Implemented controlled substance policy and other MS-related drug protocols Investigated and corrected complicated claim denials and financial discrepancies- familiar with differences in Medicare, Medicaid, and commercial insurances  Participated in budgetary and strategic planning meetings  HR duties, including hiring qualified professionals to provide quality service, deescalating patient complaints, and conducting employee reviews and meetings Maintained relationships and attended meetings with various stakeholders, including C-level executives Ensured compliance, manage licensing, and insurance requirements Organized and created marketing materials, including: new patient folders, physician announcements, employee gifts, and various event materials Familiar with various programs affecting patients/clinic, including FMLA, DWS, and DMV requirements Familiar with various laws, including Anti-kickback, Antitrust, fraud, and abuse.  Filled-in for any position needed, including research director, infusion coordinator, receptionist, medical assistant, etc.

 Enforced policies, codes, safety standards, and procedures Maintained safety manuals Conducted a variety of safety inspections Provided assistance to managers and supervisors in ensuring a safe working environment.

 Lead coordinator for multiple ongoing clinical trials Recruited the 1st patient in the world for a Phase 3 clinical trial Streamlined workflow and process for recruiting and maintaining trials Maintained relationships with IRB, CROs, and Sponsor Performed various CRC duties, such as: recruitment and informed consent, regulatory, data collection and documentation, clinical procedures including vital signs, EKG, and blood draws, laboratory sample processing, and attending meetings with Principal Investigators and study sponsors

 Acted as a consultant to St. Mark’s Hospital’s executive team Developed strategies for maintaining patient satisfaction throughout the construction of a new patient tower End deliverables included: a specified communication plan to internal and external stakeholders, key wayfinding solutions to assist in patient flow (including the use of a digital app), and alternatives for offsetting displaced parking Utilized a balanced scorecard model to identify four performance metrics to monitor throughout construction: patient satisfaction utilizing HCAHPS, internal access survey results (developed the survey), revenue for key departments, and parking valet instances Formally presented this project to hospital executives utilizing PowerPoint and handouts

+ Worked alongside doctors and nurses to provide direct patient care+ Floated between departments to provide needed support+ Accurately documented and reported information

+ Managed team of CNAs during shifts as Medical Technician+ Provided direct patient care+ Administrated medications to patients+ Adhered to HIPPA requirements

+ Managed team of CNAs and resident home during Medical Technician shifts+ Provided direct patient care+ Administrated medications to patients+ Adhered to HIPPA requirements

+ Participated as an athlete on each school’s volleyball team + Guided Salt Lake Community College team to the National Championships+ Captain on Saint Martin’s University team+ Learned vital teamwork and time management skills

• Managed various youth club volleyball teams as Head Coach• Created and ran up-to-date and relevant drills. • Trained student-athletes during the off-season. • Developed each participant’s physical and psychological fitness. • Fostered a culture of good sportsmanship, cooperation and responsibility. • Motivated and encourage student athletes to do their best during practices and games.

+ Assisted veterinarians in examining and caring for animals+ Demonstrated proficient office skills including telephone and front desk reception, customer service, database and recording management, filing+ Demonstrated computer skills including Word, Excel, and PowerPoint