Validation Department of One

Designated Team Lead on projects to add, move, remove or upgrade laboratory assets and GMP document archival, presenting weekly updates to all departments involved.Supervised the installation, maintenance and repair activities of various third-party vendors, reviewing and archiving instrument IQ/OQ/PQ data and documents.Provided initial on-site and remote technical support and instrument troubleshooting as SME, escalating issues and updating teams daily of repair progress to mitigate lab and staff down-time.Worked collaboratively to ensure timely completion of projects and maintenance schedules, using soft skills to achieve diplomatic conflict resolutions within my team and across departments.Performed weekly environmental EH&S walk-throughs to confirm temperature and humidity specifications of GMP laboratories.

Responsible for implementing and maintaining the effectiveness of the quality system.Provide system technical support for Abbott Molecular instrument systems that are located in a US or Canadian geographic territory. Provide on demand front line field service support to Abbott Molecular customers.Install and verify proper operation of instrument systems in a customer diagnostic laboratory setting.Perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed.Become a technical subject matter expert on current and new instrument products.Troubleshoot instrument system problems through telephone support, log file reading, or on-site client visitations.Maintain a repair parts inventory and provide input on parts usage related to failures.Actively participating in area or worldwide conference calls, service summits, expert meetings and workshops.Providing back-up service support outside of assigned territory as needed.Provide technical support at Abbott trade shows, sales demonstrations, and customer sites.Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.Create and maintain service records and documents, using a call management system.Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.Provide communication updates to the service manager and other service staff colleagues.

• Established and maintained collaborative relationships with Lab Ops team to manage customer expectations and establish standards for field service processes while monitoring the dispatch board to delegate work on-site.• Performed installation, maintenance, and repair for over 400 Waters instruments in compliance with company guidelines and current government standards and regulations.• Managed own schedule, documentation, inventory and personal professional development while also coaching and mentoring new hire FSE’s.Installs and optimizes hardware/software/network products and configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance and repairs.Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance.Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software.Train other field engineers and customers in the solutions.

• Performed quality testing according to SOP's on over 10 manufactured finished and unfinished goods, raw materials, and standardizing reagents, while in compliance with current government standards and regulations.• Initiated and completed laboratory investigations and non-conformance reports due to failed product testing immediately following reported results in a timely manner.• Calibrated and maintained instruments daily, troubleshoot, assist/train junior lab personnel as required to reduce NCR's caused by human and instrument error.• Prepared daily standards and sample solutions as required by Standard Operating Procedures and Test Procedures.• Working knowledge of Labware LIMS, Empower, GC, HPLC, Absorbance Microplate Spectrophotometer, UV Vis, FTIR, densitometer, and pH meter.

• Quote and sell custom synthesis, bulk catalog, and cGMP peptides for research and therapeutics.• Idenify and established consistent pipeline leads through prospecting, networking, current connections, and referrals to obtain new business from potential customers. • Assist customers with design of custom peptides to meet their experimental and budgetary needs while monitoring production and logistics updates to meet deadline requirements.

• Performed laboratory procedures such as RNA Extraction/Purification, PCR, UV Vis, Microarray Analysis, Agarose Gel Electrophoresis, SDS-PAGE, and GC-MS• Developed and optimized methods for archeological plant artifact identification involving alkaloid extraction and GC-MS analysis; mitigated project costs by over 50% • Presented findings in posters, presentations, and reports to procure funding and advance research

Short Term Employment while completing my undergraduate degree.• Managed all aspects of the store, including customer service, inventory, budgets, and monitoring competitor marketing activity and seasonal trends• Led a team of twenty employees and responsible for communicating corporate vision, executing sales strategy, and evaluating ongoing performance• Increased sales at the register by 300% through training and incentive alignment