Cassandra Twigg Email and Phone Number

• Recruit qualified candidates to fill Account Representative positions nationwide, for both the Worksite and Consumer division. • Identifies interested candidates with experience through compliance-approved emails.• Sources resumes and profiles of potential candidates through a variety of sources including Indeed, Career Builder, Zip Recruiter, etc.• Maintains calendars for the field, database, and internal record with accuracy and detail. • Conducts phone interviews, determine qualification, then collaborates with field managers to deliver top talent.• Responsible for posting, maintaining, and utilizing multiple job boards to identify interested candidates.• Retains exceptional communication in advance with both internal and field management.

My mission at Royal United Mortgage, LLC was to provide borrowers high-quality service, and help identify areas where I may better their life by partnering together.My process is to:-Understand each individual’s short and long term financial goals-Structure custom loan options so clients can make an informed choice-Provide everything in writing before starting the loan application-Communicate regularly and answer all questions as loans are processed-Fund the best mortgage loan on the market for each client’s unique situation

• Maintaining customer relationships by going above mainstream standards• Consistently achieve daily, weekly, and quarterly business goals• Accountable for tracking and receiving of inventory• Instrumental in 63% decrease in shrinkage• Managing 40+ associates and developed each into experienced retail assistants, with working product and business knowledge • Interviewing, hiring, and helped completed necessary paperwork

• Construct year to date fiscal financial reports and daily reports for a bookstore with 16 million in revenue • Document the safe count, tracking money use, and collecting/verifying nightly deposits • Personally created a logistical process in order to maintain standard work for the filling of 7,000 online textbook orders semi-annually • Interview, hire, and conduct face-to-face evaluations with student employees insuring that all documentation involved is properly complete • Training students on how to use WinPrism (operating system provided by Nebraska Book Company), correct register use, money handling, and to use problem-solving skills while maintaining a professional manner • Accessing confidential store history, employee, and customer information to provide exceptional services • Communicating expectations, daily responsibilities, and delegating tasks to a staff of 70 students and adults • Working directly with The Director of Bookstores to maintain a well-informed/prepared staff

• Continuously made certain that office products were readily available, reporting directly to the supply manager • Received clothing and textbook deliveries and entered them in the system • Communicated with students and parents in order to insure convenience and that the necessities for specific classes were clear and present • Contacted multiple book publishers to confirm and verifying textbook orders for the entirety of the University

• Provided customers with timely services that allowed them to enjoy their overall experience • Pleasantly communicated with customers on a personal level • Prepared the restaurant with the necessities for the night’s dining and the next day