Cassandra Vasquez Email & Phone Number

• Software projects coordination: documentation, tracking, scheduling, coordinating with offshore team in India, attending meetings and assisting in presentations/demos
• Federal sector coordination: research government purchasing, search and review government project opportunity postings, prepare and organize response submission documents, follow up on opportunities responded to
• Administrative management: assist with office maintenance and purchases, meeting room bookings, create documents, create and schedule social media posts for holidays and team member birthdays and work anniversaries.
• Provide support to the CEO directly: scheduling, attending meetings, tracking and note taking, etc.

• Managed team of 5 Account Coordinators, conducted one on ones and team meetings, monitored calls and metrics, maintained staffing schedule, hired new coordinators and let go of under performers as needed
• Managed technician schedules, queues and the team's workflow, took highest level of escalated calls
• Worked alongside the Account Coordinators as needed taking customer, technician, and sales rep calls, scheduling appointments, answering emails, sending reminders, making sales over the phone, etc.
• Streamlined processes by updating and standardizing trainings, creating SOPs, and creating a team email and Google drive

• Managed team of 15 Account Coordinators, conducted one on ones and team meetings, monitored calls and metrics, maintained staffing schedule, hired new coordinators and let go of under performers as needed
• Built entire support team from the ground up, starting with myself and one part-time employee, creating a full functioning team divided into three groups: Sales Support, Install Support, and Finalization
• Created and conducted trainings for new and tenured team members, created and maintained SOPs, managed queues and the team's workflow, communicated and implemented changes, coordinated with sales managers and.
• Constantly analyzed data, developed process improvements and worked with other directors and managers to make the company more efficient, better the system as a whole, and ultimately improve the support provided to our.

Orem, Utah, United States

• Coordinated all samples, documents, presentations, category reviews, vendor portals, and reports for the company’s key accounts (such as Walmart, Whole Foods, UNFI, KeHE, Publix, Kroger, etc.)
• Organized and updated sales data and documents such as pricing sheets, images, and contacts

Orem, Utah, United States

• Supported sales team by sending samples, completing documents and presentations, and tracking category reviews
• Supported events team by attending show meetings and shipping show samples and assets
• Supported fulfillment team with documents, new distributor set ups, and purchase order reviews
• Created a process for and booked all company travel including flights, hotels, and rental cars
• Set up and fostered a relationship with promo vendor; ordered sales merchandise and assets

American Fork, UT

• Managed team metrics and goals; oversaw team accounts such as Zoho, FedEx, and Amazon
• Assisted on sales events planning and coordinating; booked executive and sales event travel including flights, hotels, meeting rooms, and rental cars
• Managed and booked sales rep meeting rooms; tracked, set up, and discontinued area offices’ utilities

American Fork, UT

• Planned and carried out corporate activities and service projects including holiday parties, a clothing drive, and a solar system giveaway
• Trained new team members and conducted team trainings
• Managed inventory including IT, uniforms, and shipping

American Fork, UT

• Managed front desk: directed interviewees and visitors, ordered office and break room supplies, ordered and organized corporate and executive lunches
• Tracked, managed, and executed all shipping in the company; organized and tracked all uniform inventory
• Saved the company an estimated $4k in annual IT fees by organizing and tracking IT inventory, setting up new computers and IT equipment, assessing IT issues, and managing phone software

Orem, UT

• First office administrator of a new start-up company (dealer for Solcius); worked closely with the owner to set up the company
• Created meeting agendas, set up and aided in trainings, managed sales rep calendars, managed SalesRabbit, tracked company goals and progress, set up payroll

Orem, UT

• Processed and audited documents, photos, calls, and information from contracted sales companies and customers using Salesforce
• Created company-wide call quality checklist and phone etiquette training

Provo, UT

• Managed Nevada area: took calls (in English and Spanish), solved problems, recorded completed jobs and managed all sales and tech calendars
• Translated company-wide customer survey from English to Spanish for the CRM

Orem, UT

• Expected to know and have a complete understanding of the solar process from the sale to PTO
• Answered incoming calls from customers to answer their questions, resolve their problems, or transfer them to the correct department to assist them
• Made outbound calls conducting customer reminder calls or updating them on the status of their account
• Took calls from sales representatives and technicians scheduling appointments or calling in jobs completed
• Worked as a team with my fellow co-workers and teammates to resolve issues and complete tasks

Associate Of Arts - Aa, General Studies

Education record