Cassandra Venable Email & Phone Number

Oversee staff within the Premiums Department and ensure all department contractual deadlines are met with efficiency and accuracy.Assists with daily and monthly bank reconciliation.Completeng quality assurance on tasks completed by the Payment Processing SpecialistsPerform testing in UAT and PROD environments and analyze results and data.Maintain employee HR documentation and conduct monthly employee coaching and progress report reviews.Lead all Garnishment processes, data analysis and reconciliation on a yearly basis.Collaborate closely with client liaison(s) for account review and manual invoice adjustments.Assist with gathering data for annual audits.Coordinated with management to prioritize assignments based on current issues, deadlines, and business needs.

Balancing transactions and assisting with daily and monthly reconciliation.Payment research and association processes.Process refunds by gathering supporting documentation and saving it for auditing purposes.Drafting beneficiary correspondence required to communicate with beneficiaries regarding the status of their account.Maintained up-to-date knowledge for 3 State contracted programs.Assisted customers with inquiries related to their payment transactions, providing timely responses to requests for information or assistance.Utilized analytical skills to identify discrepancies and resolve issues with payment processing.Reviewed and processed adjustments to accounts within established limits.Performed general office duties, such as filing, answering telephones, and handling routine correspondence.

Manage incoming calls from customers and assist with any requests or referrals needed.Handled customer complaints and inquiries in a courteous and efficient manner.Demonstrated excellent communication skills, both verbal and written, in order to efficiently interact with customers and team members.Assisted with training and mentoring new team members.Logged details of customer service calls in computer system following protocol.Navigated multiple computer systems and applications and utilized search tools to find information to assist customers.