Cassandra Walton Email and Phone Number

Managed the build-out of a fully functioning disaster recovery site.•Identified application weaknesses/ implement remedy to address weakness.•Create possible disaster scenarios/implement disaster recovery programs.•Managed SOX compliance initiatives•Developed complex business cases with cost, service, benefit and ROI dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions•Managed expense and capital budgets for sustaining project work. •Handled and disseminated sensitive information according to AT&T established guidelines.•Worked extensively with Panagon/P8 for project related document management activities.

IT PROJECT MANAGEMENT• Managed multiple application development projects with integration to Oracle, SAP and JDEIT QA TESTING• Created and managed large scale test plans for applications, integrations, upgrades etc.• Managed onshore/ offshore teams (30/70 ) maximizing efficiency and reducing costs• Initial vendor selection, contract negotiation, team assembly, budgeting and resource allocation.

Trained agents on steps to recognize their scope of support and when to escalate to Tier 2 Support, Home Networking or the customer’s OEM •Trained staff to troubleshoot for various Operating Systems, Modems, Routers, and Web Browers •Trained on Windows 2000, XP, Vista and MAC•Install/Uninstall AT&TIS provided software including •Trained agents to check PPPoE settings and disable internet connection and disable and enable firewall•Trained to support all connectivity functions; i.e. power cycle modem/router/pc/mac, traceroute, ping, forcing DNS, intermittent sync, latency, cable connections, check Transmission Control Protocol/Internet Protocol (TCP/IP) settings, assist in creating PPPoE connection with software provided in Win XP, Vista or Mac 10X., IP V6 disabling/restart & IP V4 enabling, and reboot computer in safe mode with networking. •Provided extensive training on LAN/WAN configuration; 2Wire Wireless configuration, Static IP configuration on routers and PCs, Sticky Static IP configuration on PC, Bridging/Unbridging 3rd Party router, also ATM/DSLAM and IPDSLAM support

Managed testing deliverables; i.e. Network Interface Testing Requirements (NITR), DMAs, Complete Contact List (including escalation path), testing schedule, testing reviews for test cases ( HLTCs and DTCs)•Defect and issue management via Quality Center/ALM•Manage/Mitigate Risk and Jeopardies via PRISM/ITUP process•Responsible for keeping track of platform, environment and data issues as it relates to testing impacts•Worked with the following applications on environment readiness, platform issues and to sync code drop dates: INSTAR-AMS, INSTAR-LPP, GFP-IP, GFP-M, GCP, AOTS-M, RUBY-M, and AOTS-CM, GRANITE,GRANIE-NIS, NetCool-NIS, ACAT,CANOPI, ITL, EPADD and many others•Managed projects with as many as one hundred applications requiring more than a thousand test cases to be delivered for deployment•Responsible for the following projects over the last year: FBS (Fiber Broadband Services), FBS(HSIA)(High Speed Internet), 254318 GSMoE , 272148a, 272148b Migration, 262965 Cisco, 262965a, 262965b, 270272a, 270272b, Rls 1310, 1312, 1402, 1403, 1404, 1406, 1410, 1502 (in progress

P8 ITUP (PRISM) methodology and IBM IFP system•Reviewed and managed technical/system requirements•Managed enhancements to AT&T’s legacy billing systems in support of a quadruple offering of Digital Video, High Speed Internet, Mobile Phone and Land Line Phone services•Managed project schedules/timeline utilizing project management tools Xcel/MS Project;•Managed the project cost elements via a dashboard application. Managed the projects 37,000 hours and project cost of nearly three million dollars effectively using the above mentioned apps•Program/Change Management.•Managed projects to defined SDLC standards and processes, consulted with project executive sponsors, business owners, and other project managers and project teams to help ensure project success•Provided implementation support for AT&T application roll-outs•Contributed to AT&T’s PMO process (ITUP - PRISM) through key leanings and presentations

Interacted with onshore/offshore IBM/Cloverleaf resources as it related to EIT testing needs and delivery of projects•Managed all levels of testing System Test, UAT, UCT, and Defect Management using Quality Center•Specific PM Duties included managing the relationship between the Client, users and the IT organization. Also acting as liaison for Enterprise IT and vendors such as, IBM, Accenture, etc. Clients include General Motors, Amtrak, Motive, Alcatel, and the State of Georgia. •Lead PM duties also include being the liaison for IT and ITO, and VPMO organizations. Duties also include managing the overall timeline for Infrastructure projects for ITO; which included managing the storage, six (6) environments, i.e.; Dev, ST1, ST2, STAGING, PROD, & DR and 27 servers. •Utilize SharePoint to effect better communication and facilitate project oversight•Engage in PMO process improvement activities•Review/ Approve requirements documents •Responsibilities included reviewing, reporting, tracking, and managing CRs for MS Scaling Wave II Program. •Hosted weekly calls for the Change Request Review Board alongside Senior Management, Client and SI owner provided training on the newly 1AT&TCR tool and training on pulling reports via Business Objects Tool Mobility Training & Delivery Manager•Trained new hires on AT&T Mobility processes and procedures, features, products and billing•Acquired expert wireless Industry Carrier knowledge in the following: (GSM, CDMA, TDMA, 3G, HSPA, UMTS, etc.)•Trained new hires on billing systems for both consumer and business•Trained on AT&T wireless products, processes and procedures• Worked with vendors and partners to develop continuing education content, delivery mechanisms and assessments• Work closely with call center teams and market support to create and deliver training to address any knowledge gaps.

Responsible for ensuring an adequate testing window in coordination with application groups •Manage project budget and resources using PRISM/ITUP •Responsible for keeping track of platform, environment and data issues as it relates to testing impacts•Worked with the following applications on environment readiness, platform issues and to sync code drop dates: INSTAR-AMS, INSTAR-LPP, GFP-IP, GFP-M, GCP, AOTS-M, AOTS-TM, and AOTS-CM, GRANITE,GRANIE-NIS, NetCool-NIS; etc •Worked with the Mobility and Non-Mobility Lab resources to manage the triggering of alarms on various devices associated with various projects. •Coordinated all defect resolutions helping to drive progress on the Execution Bridge focusing on triage when the execution team is blocked•Responsible for ensuring that the execution bridge understands what defects are available for retest and communicating defect ready for “retest” to the execution team•Point-of-contact for engaged testing efforts with PMO, application teams, Ils, SE, and internal etc .[i.e. IST, ETE, UAT]

Reviewing High Level Test Cases and Detailed Level Test Cases•Scheduling internal and external reviews for Test Cases•Reviewing documentation related to scope and impact•Hosting daily calls with the UAT testing team, Leadership team and the Client•Managing all aspects of defects in HP Quality Center; i.e. uploading of test cases; opening and closing of defects; managing issues as it relates to the defects; and the deferral of defects.•Managing daily chat rooms, bridges, and triages as it related to execution of test cases and defects•Managing forty applications during the release/ multiple resources•Managing allocation and availability of the testing environments, system downtimes, upgrades