Cassandra Wilburn Email and Phone Number

• Provides academic advisement management for all new or continuing students throughout their degree program• Help to dissolve conflict resolution involving faculty, schedule, grades, and policies• Multi-tasking several required daily tasks using academic systems such as IS3 • Interpret, collect, analyze data to solve problems and/or trouble shoot potential issues• Build relationships with students, local enrollment, and internal departments• Provides internal and external customer service to students and staff• Develops academic schedules with courses leading to graduation• Counsels students on University policies and procedures• Collected, analyzed, and interpreted data to solve problems and/or trouble shoot potential issues• Result oriented and successfully works independently managing multiple projects, processes, and activities simultaneously

• Overall business operations and direction of activities to include development of $400,000 yearly sales• Hired, coached, managed and retained staff of up to 10 employees• Managed accounts receivable & payables to include payroll for I9 and W-2 employees• Negotiated rates and pricing with vendors while maintaining relations on products• Created systems to track and verify customer orders• Developed customer base for referrals of approximately 630 • Provided high levels of customer service and relationship building• Implemented strategies to achieve sales goal

• Conducted comprehensive audits of HUD statements, payoff statements, tax statements, homeowner association statements and broker bills• Determined correct closing cost, tax stamps, and commission charged on HUD statements prior to sale of property• Performed journal entries using accounting financial systems, balance entries, develop amounts due from clients• Completed claims, receivables, payables, and wires to homeowners, vendors, and title companies• Provided internal and external communications with banks, county tax offices, homeowners, title companies, and accounting departments• Closed out and determine bills to clients for service