•Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.•Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.•Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake and admission to the facility.•Assign/distribute scheduled evaluations, intakes or admissions as dictated by request and facility census.•Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake and admission services.•Perform follow-up communication functions and generate recommendations for organization leadership.•Develop and implement program policies and procedures that guide the provision of services.•Responsible for the hiring decisions for Admissions Department personnel, provide orientation, in-service and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.•Serve as clinical liaison with referral sources.•Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.•Ensure that department is up to date on and compliant with new laws and regulations.•Recruit, train and supervise staff.•Manage the finances of the department, prepare and monitor budgets and spending to ensure department operates within allocated funds.

Facilitate inbound calls with urgency and compassion at a dual diagnosis residential facility. Continuous coaching of AC staff on various ways to decrease abandonment rate alongside the Director of Admission. Broke facility admissions record. Run point in department when Director of Admissions is out of the office which includes management of staff, coaching AC’s with financial and clinical matters. Completed intake assessments with intention of building medical necessity (coaching staff to follow suit). Running various reports and composing division wide documentation. Trained staff members and implemented a new training system. Created a training manual and developed easy to use training material coaching staff on effective time management to increase conversation rates. Training alongside Lead coordinator and Director of Admissions in Finances, Conversion Tactics, Coaching Admission Coordinators, Medical Necessity, and Building Team Morale.

Specialized in the nursing care of patients with chemical dependency and mental health disorders. Performed safe medication administration. Implemented a new inventory tracking system to ensure cost effective ordering of supplies and stock medications. Worked directly with physicians to assist clients with detoxification and preexisting conditions. First response to all medical emergencies

Provide nursing care for dual diagnosis clients under the supervision of the DON and physician. Administer medication (oral, IM) as ordered. Complete thorough assessments of new detox and residential clients. Use critical thinking and swift judgement to determine accurate level of care for each new potential admission. Utilize SAMA training for crisis intervention. Advocate for clients, as well as families to ensure satisfactory and efficient treatment is being delivered. Complete thorough chart audits during each shift to maintain a compliant charting system.