Cassandra Ramirez (Arm-P) Email and Phone Number
Cassandra Ramirez (Arm-P) work email
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Cassandra Ramirez (Arm-P) personal email
Cassandra Ramirez (Arm-P) is a Program Manager - Incident Management at Zillow. She possess expertise in customer service, hospitality management, hospitality industry, event planning, data entry and 41 more skills. Colleagues describe her as "I had the honor of working with Cassandra during my time at Zillow. Cassandra is an experienced and knowledgeable Investigator that possesses many strengths. Her work ethic is second to none and she is an invaluable asset to the Corporate Security Team. Cassandra works diligently to solve a very large case load involving fraud and other crimes. Many of these cases are very complex and require a great deal of effort to bring to resolution. Cassandra works these cases with ease and continues to bring innovative ideas to improve the investigative process. Cassandra has authored many Standard Operating Procedures (SOP’s) for Zillow’s Corporate Security Team and has been instrumental in creating and distributing our Team’s monthly updates to Senior Leadership. I would highly recommend Cassandra." and "Something given to Cassandra is something that one never has to worry about. It simply gets done, quickly, effectively and efficiently. Her focus in her projects highlights a trait I value above all-grit. She won't stop until something is wrapped up and the objectives met. This results in Cassandra becoming expert in any area, function or responsibility cluster that she is exposed to. She is such a high performer but still maintains a cool head and takes critical feedback with an earnest ear. She wants to grow and develop as a professional and listens to any and all feedback about how or where she can grow. Cassandra is a great teammate, always willing to help, getting along with everyone and supporting anyone who may be struggling. She's someone who I want in my corner at all times and I'm excited for her career and sincerely hope that we work together again in the future."
Zillow
View- Website:
- zillow.com
- Employees:
- 1
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Incident ManagerZillow Aug 2022 - PresentSeattle, Washington, Us• Oversee and maintain the Incident Management program focusing on employee health and safety for both remote employees and employees in the field• Host quarterly Incident Response meetings with stakeholders to view trending data and changes• Collaboration across multiple functions of business to ensure alignment on Incident protocols• Manage Ergonomic program, including managing 3rd party Ergonomic platform• Assist Business Resiliency manager for Business Continuity - including reviewing & revising Business Continuity Plans and performing Business Impact Analysis• Crisis Response & Disaster Recovery - Monitoring ongoing natural disasters and events that may affect business operations or employee wellbeing. • Perform wellness checks on employees during crisis events, coordinating efforts with HR & People Managers to provide resources for affected employees -
Investigative AnalystZillow Feb 2021 - Aug 2022Seattle, Washington, Us• Oversight of Corp Security incident case management system, real-time event, and risk detection monitoring platforms• Analyzed, created, and distributed monthly activity reports to key stakeholders• Collaboration across multiple functions of business to ensure alignment on Security protocols • Reviewed, tracked, and determined escalation for 13,000+ Cyber-based alerts that posed potential risk to Brand reputation, Executives, and business assets• Developed and conducted investigative protocols related to 1,500+ reports of Rental Fraud – prepared in-depth case reports to local FBI contact regarding high-profile, nation-wide wire fraud schemes• Insider Threat analysis - utilized UEBA & DLP tools to detect, analyze and provide detailed reports to Insider Threat Program Manager regarding potentially compromising activity -
Senior Facilities CoordinatorZillow Feb 2021 - Feb 2021Seattle, Washington, Us• Managed preventative maintenance program for 306,000sq. ft Seattle Headquarters• Coordinated with end users to anticipate needs and rectify reported issues• Oversight of projects and contracts worth $120k+. Managed contracts, invoices and provided assistance with budget preparation for third party vendors• Developed and implemented Quality Assurance inspections• Site level Access Management for new and termed employees• Property management liaison• Effectively navigating industry growth, changes and challenges during Covid-19 pandemicOther highlights:Liaison between facilities and property management teamOKR Facility Communication Team LeadCollaboration with Security Business Partner -
Facilities CoordinatorZillow Sep 2019 - Feb 2021Seattle, Washington, Us -
Facility ManagerIss Facility Services - North America Mar 2019 - Aug 2019San Antonio, Tx, Us• Managed, onboarded, and trained site support staff for Adidas-golf 65,504sq. ft Carlsbad Headquarters• Coordinated site events, maintenance and other property services • Ensure proper HSEQ/Cal OSHA policies and procedures followed• Forecasting, purchasing, invoicing, approving and financial auditing for national and international ISS-Adidas sites - fluid understand of Cost-Plus site moving to GMP business model• Production and analysis of actuals, GRNV reports and PO reports -
Administrative AssistantIss Facility Services - North America May 2018 - Aug 2019San Antonio, Tx, Us -
Chiropractic AssistantShadowridge Chiropractic Sep 2017 - May 2018Supervising daily business operations, records, providing clerical and office management support. Medical billing, insurance verifications and understanding of proper HIPAA protocols. Educating patients on Chiropractic care, performing new patient intakes. Overseeing Check-in and Check-out of the office, following up with patients who have dropped out of care or miss appointments.
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Front Desk AgentHoliday Inn Jun 2017 - Sep 2017Provided support for management, sales staff and other front desk associates. Quality assurance walks of rooms and floors to ensure safety and sanitary expectations met.Overseeing communication with Housekeeping, Restaurant and O&M staff. Creating, modifying and troubleshooting reservations via third party intranet and OPERA system. Following protocol for check in/check out procedures. Exhibiting excellent customer service.
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Sales ManagerComfort Inn Federal Way 2015 - Jun 2017Successful and effective at soliciting, proposals, negotiations and maintaining clients ranging from small travel groups, locals and national-level accounts. Evaluated market to determine pricing for daily listings and future listings in anticipation of upcoming events.Provided training and supervision of incoming front-end staff. Communicated with GM, AGM, Finance Controller, Housekeeping and O&M staff on upcoming events, property needs and pricing. Coordinating site-events, conference rooms and large travel groups.Routinely updating social media presence on third party extranets, web pages and responding professionally to web-based guest reviews.
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Client Service Specialist, Spa HostGene Juarez Salons & Spas Nov 2013 - Dec 2014Renton, Washington, UsCross trained across three internal departments providing support for high-end salon when necessary. Following proper opening and closing procedures.Ensuring clients received “WOW” customer service during check in/check out process. Maintained overall upkeep of salon, beverage bars, laundry and light inventory work. Troubleshooting SalonBiz appointments, confirmations and anticipating salon needs based on schedule. Provided support and training to oncoming Spa Hostess, Housekeeping and Front desk associates. -
Tanning Consultant, Sales AssociateSeattle Sun Tan; The Best Tan East Of Maui! Jul 2013 - Dec 2013High sales driven position, commission work. In-person marketing for events and promos.Provided excellent customer service.Followed proper protocols for opening and closing of the Salon. Educated customer on benefits of tanning, products and accessories. Aiding the salon manager while hosting events, attending training based on upcoming products.Maintained overall cleanliness of salon and tanning rooms.
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Retail Sales AssociateMacy'S Sep 2010 - Mar 2012New York, Ny, UsSeasonal Supervisor role.Cross-trained across store to provide support when necessary for management and other staff. Utilized "MAGIC" selling technicities to meet and exceed daily sales goals. Stayed informed about incoming product, sales and trends. Created engaging interactions with customers using open-ended questions to enhance shopping and drive sales.
Cassandra Ramirez (Arm-P) Skills
Cassandra Ramirez (Arm-P) Education Details
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Green River College -
Peninsula High SchoolHigh School Diploma
Frequently Asked Questions about Cassandra Ramirez (Arm-P)
What company does Cassandra Ramirez (Arm-P) work for?
Cassandra Ramirez (Arm-P) works for Zillow
What is Cassandra Ramirez (Arm-P)'s role at the current company?
Cassandra Ramirez (Arm-P)'s current role is Program Manager - Incident Management.
What is Cassandra Ramirez (Arm-P)'s email address?
Cassandra Ramirez (Arm-P)'s email address is ca****@****oup.com
What schools did Cassandra Ramirez (Arm-P) attend?
Cassandra Ramirez (Arm-P) attended Green River College, Peninsula High School.
What skills is Cassandra Ramirez (Arm-P) known for?
Cassandra Ramirez (Arm-P) has skills like Customer Service, Hospitality Management, Hospitality Industry, Event Planning, Data Entry, Jd Edwards, Sales, Sales Management, Social Media Marketing, Social Media, Docuware, Spa.
Who are Cassandra Ramirez (Arm-P)'s colleagues?
Cassandra Ramirez (Arm-P)'s colleagues are Brandon Gleisner, Cameron Liu, Anamarija Pavlovic, Allison Olsen, James Myers, Leidi Rosario, Saurabh Kshirsagar.
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