Cassandra Ramirez (Arm-P)

Cassandra Ramirez (Arm-P) Email and Phone Number

Program Manager - Incident Management @ Zillow
1301 Second Avenue, Floor 31, Seattle, Washington 98101, us
Cassandra Ramirez (Arm-P)'s Location
Greater Seattle Area, United States, United States
Cassandra Ramirez (Arm-P)'s Contact Details

Cassandra Ramirez (Arm-P) work email

Cassandra Ramirez (Arm-P) personal email

n/a
About Cassandra Ramirez (Arm-P)

Cassandra Ramirez (Arm-P) is a Program Manager - Incident Management at Zillow. She possess expertise in customer service, hospitality management, hospitality industry, event planning, data entry and 41 more skills. Colleagues describe her as "I had the honor of working with Cassandra during my time at Zillow. Cassandra is an experienced and knowledgeable Investigator that possesses many strengths. Her work ethic is second to none and she is an invaluable asset to the Corporate Security Team. Cassandra works diligently to solve a very large case load involving fraud and other crimes. Many of these cases are very complex and require a great deal of effort to bring to resolution. Cassandra works these cases with ease and continues to bring innovative ideas to improve the investigative process. Cassandra has authored many Standard Operating Procedures (SOP’s) for Zillow’s Corporate Security Team and has been instrumental in creating and distributing our Team’s monthly updates to Senior Leadership. I would highly recommend Cassandra." and "Something given to Cassandra is something that one never has to worry about. It simply gets done, quickly, effectively and efficiently. Her focus in her projects highlights a trait I value above all-grit. She won't stop until something is wrapped up and the objectives met. This results in Cassandra becoming expert in any area, function or responsibility cluster that she is exposed to. She is such a high performer but still maintains a cool head and takes critical feedback with an earnest ear. She wants to grow and develop as a professional and listens to any and all feedback about how or where she can grow. Cassandra is a great teammate, always willing to help, getting along with everyone and supporting anyone who may be struggling. She's someone who I want in my corner at all times and I'm excited for her career and sincerely hope that we work together again in the future."

Cassandra Ramirez (Arm-P)'s Current Company Details
Zillow

Zillow

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Program Manager - Incident Management
1301 Second Avenue, Floor 31, Seattle, Washington 98101, us
Website:
zillow.com
Employees:
1
Cassandra Ramirez (Arm-P) Work Experience Details
  • Zillow
    Incident Manager
    Zillow Aug 2022 - Present
    Seattle, Washington, Us
    • Oversee and maintain the Incident Management program focusing on employee health and safety for both remote employees and employees in the field• Host quarterly Incident Response meetings with stakeholders to view trending data and changes• Collaboration across multiple functions of business to ensure alignment on Incident protocols• Manage Ergonomic program, including managing 3rd party Ergonomic platform• Assist Business Resiliency manager for Business Continuity - including reviewing & revising Business Continuity Plans and performing Business Impact Analysis• Crisis Response & Disaster Recovery - Monitoring ongoing natural disasters and events that may affect business operations or employee wellbeing. • Perform wellness checks on employees during crisis events, coordinating efforts with HR & People Managers to provide resources for affected employees
  • Zillow
    Investigative Analyst
    Zillow Feb 2021 - Aug 2022
    Seattle, Washington, Us
    • Oversight of Corp Security incident case management system, real-time event, and risk detection monitoring platforms• Analyzed, created, and distributed monthly activity reports to key stakeholders• Collaboration across multiple functions of business to ensure alignment on Security protocols • Reviewed, tracked, and determined escalation for 13,000+ Cyber-based alerts that posed potential risk to Brand reputation, Executives, and business assets• Developed and conducted investigative protocols related to 1,500+ reports of Rental Fraud – prepared in-depth case reports to local FBI contact regarding high-profile, nation-wide wire fraud schemes• Insider Threat analysis - utilized UEBA & DLP tools to detect, analyze and provide detailed reports to Insider Threat Program Manager regarding potentially compromising activity
  • Zillow
    Senior Facilities Coordinator
    Zillow Feb 2021 - Feb 2021
    Seattle, Washington, Us
    • Managed preventative maintenance program for 306,000sq. ft Seattle Headquarters• Coordinated with end users to anticipate needs and rectify reported issues• Oversight of projects and contracts worth $120k+. Managed contracts, invoices and provided assistance with budget preparation for third party vendors• Developed and implemented Quality Assurance inspections• Site level Access Management for new and termed employees• Property management liaison• Effectively navigating industry growth, changes and challenges during Covid-19 pandemicOther highlights:Liaison between facilities and property management teamOKR Facility Communication Team LeadCollaboration with Security Business Partner
  • Zillow
    Facilities Coordinator
    Zillow Sep 2019 - Feb 2021
    Seattle, Washington, Us
  • Iss Facility Services - North America
    Facility Manager
    Iss Facility Services - North America Mar 2019 - Aug 2019
    San Antonio, Tx, Us
    • Managed, onboarded, and trained site support staff for Adidas-golf 65,504sq. ft Carlsbad Headquarters• Coordinated site events, maintenance and other property services • Ensure proper HSEQ/Cal OSHA policies and procedures followed• Forecasting, purchasing, invoicing, approving and financial auditing for national and international ISS-Adidas sites - fluid understand of Cost-Plus site moving to GMP business model• Production and analysis of actuals, GRNV reports and PO reports
  • Iss Facility Services - North America
    Administrative Assistant
    Iss Facility Services - North America May 2018 - Aug 2019
    San Antonio, Tx, Us
  • Shadowridge Chiropractic
    Chiropractic Assistant
    Shadowridge Chiropractic Sep 2017 - May 2018
    Supervising daily business operations, records, providing clerical and office management support. Medical billing, insurance verifications and understanding of proper HIPAA protocols. Educating patients on Chiropractic care, performing new patient intakes. Overseeing Check-in and Check-out of the office, following up with patients who have dropped out of care or miss appointments.
  • Holiday Inn
    Front Desk Agent
    Holiday Inn Jun 2017 - Sep 2017
    Provided support for management, sales staff and other front desk associates. Quality assurance walks of rooms and floors to ensure safety and sanitary expectations met.Overseeing communication with Housekeeping, Restaurant and O&M staff. Creating, modifying and troubleshooting reservations via third party intranet and OPERA system. Following protocol for check in/check out procedures. Exhibiting excellent customer service.
  • Comfort Inn Federal Way
    Sales Manager
    Comfort Inn Federal Way 2015 - Jun 2017
    Successful and effective at soliciting, proposals, negotiations and maintaining clients ranging from small travel groups, locals and national-level accounts. Evaluated market to determine pricing for daily listings and future listings in anticipation of upcoming events.Provided training and supervision of incoming front-end staff. Communicated with GM, AGM, Finance Controller, Housekeeping and O&M staff on upcoming events, property needs and pricing. Coordinating site-events, conference rooms and large travel groups.Routinely updating social media presence on third party extranets, web pages and responding professionally to web-based guest reviews.
  • Gene Juarez Salons & Spas
    Client Service Specialist, Spa Host
    Gene Juarez Salons & Spas Nov 2013 - Dec 2014
    Renton, Washington, Us
    Cross trained across three internal departments providing support for high-end salon when necessary. Following proper opening and closing procedures.Ensuring clients received “WOW” customer service during check in/check out process. Maintained overall upkeep of salon, beverage bars, laundry and light inventory work. Troubleshooting SalonBiz appointments, confirmations and anticipating salon needs based on schedule. Provided support and training to oncoming Spa Hostess, Housekeeping and Front desk associates.
  • Seattle Sun Tan; The Best Tan East Of Maui!
    Tanning Consultant, Sales Associate
    Seattle Sun Tan; The Best Tan East Of Maui! Jul 2013 - Dec 2013
    High sales driven position, commission work. In-person marketing for events and promos.Provided excellent customer service.Followed proper protocols for opening and closing of the Salon. Educated customer on benefits of tanning, products and accessories. Aiding the salon manager while hosting events, attending training based on upcoming products.Maintained overall cleanliness of salon and tanning rooms.
  • Macy'S
    Retail Sales Associate
    Macy'S Sep 2010 - Mar 2012
    New York, Ny, Us
    Seasonal Supervisor role.Cross-trained across store to provide support when necessary for management and other staff. Utilized "MAGIC" selling technicities to meet and exceed daily sales goals. Stayed informed about incoming product, sales and trends. Created engaging interactions with customers using open-ended questions to enhance shopping and drive sales.

Cassandra Ramirez (Arm-P) Skills

Customer Service Hospitality Management Hospitality Industry Event Planning Data Entry Jd Edwards Sales Sales Management Social Media Marketing Social Media Docuware Spa Salons Receptionist Duties Shipping And Receiving General Office Skills Supervisory Skills Organization Skills Skilled Multi Tasker Organizational And Writing Skills Retail Sales Sales And Marketing Hospitality Service Medical Billing General Management Microsoft Office Microsoft Outlook Microsoft Excell Contract Negotiation Contract Management Financial Planning Financial Audits Financial Statements Travel Management Travel Planning Travel And Tourism Travel Arrangements Event Management Special Events Coordination Event Marketing Finance Financial Analysis Budgeting Planning Budgeting And Forecasting Accounts Payable Payroll

Cassandra Ramirez (Arm-P) Education Details

  • Green River College
    Green River College
  • Peninsula High School
    Peninsula High School
    High School Diploma

Frequently Asked Questions about Cassandra Ramirez (Arm-P)

What company does Cassandra Ramirez (Arm-P) work for?

Cassandra Ramirez (Arm-P) works for Zillow

What is Cassandra Ramirez (Arm-P)'s role at the current company?

Cassandra Ramirez (Arm-P)'s current role is Program Manager - Incident Management.

What is Cassandra Ramirez (Arm-P)'s email address?

Cassandra Ramirez (Arm-P)'s email address is ca****@****oup.com

What schools did Cassandra Ramirez (Arm-P) attend?

Cassandra Ramirez (Arm-P) attended Green River College, Peninsula High School.

What skills is Cassandra Ramirez (Arm-P) known for?

Cassandra Ramirez (Arm-P) has skills like Customer Service, Hospitality Management, Hospitality Industry, Event Planning, Data Entry, Jd Edwards, Sales, Sales Management, Social Media Marketing, Social Media, Docuware, Spa.

Who are Cassandra Ramirez (Arm-P)'s colleagues?

Cassandra Ramirez (Arm-P)'s colleagues are Brandon Gleisner, Cameron Liu, Anamarija Pavlovic, Allison Olsen, James Myers, Leidi Rosario, Saurabh Kshirsagar.

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