Cassandra Barbetti, Mha Email and Phone Number

Cardiac Anesthesiology and Cardiac Critical Care Medicine

Division of Hematology

Cardiac Center Clinical Research CoreAnesthesiology and Critical Care Medicine Research

• Point of contact for Pediatric Gastroenterologists within the Motility, Irritable Bowel Syndrome, Intestinal Rehabilitation and Nutrition Programs.• Prepared monthly Gastroenterology Operations Improvement Committee meeting presentation outlining the assessment of 12 satellite locations within Pennsylvania and New Jersey.• Reviewed Press Ganey patient comments and collaborated with the Patient Experience Team.• Accessed QlikView database to review Outpatient Clinic Operations data and identify trends.• Assisted Business Manager in leading Provider Operations Projects.

• Assisted Practice Manager in Quality Initiative projects: Patient Outreach, Medicare Reimbursements and Quality Improvement to achieve desired metric ratings of 90% or above.• Thorough knowledge of Epic Systems and third party insurance coverage guidelines.• Served as a liaison between patients, medical assistants, physicians, insurance providers, and other specialty practices to increase patient access.• Recognized and awarded for exceeding patient satisfaction ratings and excellent customer-focused communication skills.• Proficient in obtaining insurance prior-authorizations for medications and paid claims for diagnostic imaging.• Managed the office inventory and financial budget to reduce costs.• Served as a one-on-one trainer for the new on-boarding employees.

• Assisted in delivering therapeutic activities for home exercise programs and patient safety education.• Reviewed educational supplemental documentation to patients in order to improve performance levels and increase compliance standards.• Operated Cerner Health Care Management Systems for patient documentation, insurance and billing.• Managed the weekly therapy schedule to successfully fulfill patient Three-Hour-Rule and 1:1 billing units.• Co-leader of Joint Commission Review Preparation Team.