Cassandra Carter Email and Phone Number
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Analytical professional with extensive experience with customer success, account, and project management with emphasis in product/service adoption, and onboarding to support strategic solutions. Created value by partnering with clients to maximize their utilization of products and services. I am very driven and goal oriented. Someone who has high expectations for my results. While I am constantly learning directly and indirectly related to my job, I am always eager for more responsibility that allows me to demonstrate how my past working opportunities have shaped me and how the ones that I will foresee will feed my professional growth.
Vipdesk Connect
View- Website:
- vipdeskconnect.com
- Employees:
- 223
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Customer Success, Customer Experience, Call Center, Technology And Business ServicesVipdesk ConnectAtlanta, Ga, Us
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Healthcare Human Resources Onboarding AdministrationHca Healthcare Feb 2024 - Present -
Healthcare Implementation/Onboarding ConsultantHealthtrust Workforce Solutions Oct 2021 - Present -
Consultant (Merger), Customer Success Management, Incident Management, OnboardingPnc 2020 - PresentRemote -
Customer Success, Customer Experience, Call Center, Technology And Business ServicesVipdesk Connect 2018 - PresentRemote
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Account AnalystComcast 2017 - 2018Providing change management, technical process improvement, account support and providing in-depth analysis of technical support data to improve efficiency, productivity, and customer satisfaction.
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Enterprise Account Support ManagerHp Enterprise Services 2015 - 2017Greater Atlanta AreaClient facing B2B that managed customer accounts, customer success manager, business analysis, and educated customers on the Portfolio Product and Services with strategic recommendations for large enterprise, complex and corporate accounts. -
Client Advocate – Government Application Web HostingHewlett Packard Enterprise 2009 - 2015RemoteClient facing B2B role that provides account management, upsold to existing accounts, build relationships, procurement, collaborated and engaged with teams to design, plan, and execute project roadmaps and pre-sales to assure goals, budgets and quality were met. Identified profit/sales opportunities. Documented deliverables and conduct meetings in the project phases of Kick off, Implementation, Testing, Go Live, Post implementation, Steady-state, P2V, V2V, SaaS, and Decommission with project tracking status and issue logs.
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Technical ConsultantEds, An Hp Company 2005 - 2009Remote - TravelProvided technical support, perform troubleshooting functions and resolve customer issues. • Provided technical and consultative support to the internal and external customers.• Assisted customers with the implementation and use of the software products. • Captured customer and partner needs across technical areas. • Provided solutions to configure, customize and integrate with our products. • Communicated results and status to partners, customers, and project managers
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Unix AdministratorEds, An Hp Company 2003 - 2005Atlanta, GaProvided first-level Unix System Administration• System support on UNIX systems.• Monitored online tracking system for incoming cases and makes recommendations for resolution.• Aided in identifying improvement opportunities for chronic problems.• Provided support, coaching and technical reference to customers.• Confirmed corrective and preventive actions
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Technical Support HelpdeskEds, An Hp Company 2000 - 2003Atlanta, GaFirst Level Helpdesk Support• Performed problem resolution across a nine state region servicing over 50,000 customers
Cassandra Carter Skills
Cassandra Carter Education Details
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Business Administration -
Gainsight Customer Success Management UniversityCustomer Success Management -
Customer Success Management Assoication.
Frequently Asked Questions about Cassandra Carter
What company does Cassandra Carter work for?
Cassandra Carter works for Vipdesk Connect
What is Cassandra Carter's role at the current company?
Cassandra Carter's current role is Customer Success, Customer Experience, Call Center, Technology and Business Services.
What is Cassandra Carter's email address?
Cassandra Carter's email address is cr****@****hoo.com
What is Cassandra Carter's direct phone number?
Cassandra Carter's direct phone number is +167839*****
What schools did Cassandra Carter attend?
Cassandra Carter attended American Intercontinental University, Gainsight Customer Success Management University, Customer Success Management Assoication..
What skills is Cassandra Carter known for?
Cassandra Carter has skills like Trusted Advisor, Renewals, Account Support Manager, Channel Account Management, Data Center, Insurance, Salesforce, Gainsight, Medicare, Account Management, Contract Renewals, Technical Research.
Who are Cassandra Carter's colleagues?
Cassandra Carter's colleagues are Jessica Edwards, L. Dan Cook, Sarah Howell, Jesse Wells, Tiffany Buckendahl, Dionisio Sanchez, Karen Jean Noble.
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