Published four fictional works under the nom de plume Cassandra Cielo.• Wrote and proofread all print and electronic content for grammar, tone, voice and creative quality • Participate in all stages of manuscript preparation, book publication and promotionPublicationsCielo, Cassandra, From Ash 2019

Designed and created artwork for the children's book "Go Away Gus".

Book Production Project Manager:- Guide and work with outsources to complete book production deliverables for authors- Forms & workflow automations for authors to move from intake to goal- 24 books published in the last 90 daysProject Manager & Coaching authors on the self publishing journey - from Plot to Published:- Personalized Welcome calls (80+)- Covers (60+ delivered)- Book Formatting- Keywords & Categories- Book Descriptions- KDP uploads-… Show more Book Production Project Manager:- Guide and work with outsources to complete book production deliverables for authors- Forms & workflow automations for authors to move from intake to goal- 24 books published in the last 90 daysProject Manager & Coaching authors on the self publishing journey - from Plot to Published:- Personalized Welcome calls (80+)- Covers (60+ delivered)- Book Formatting- Keywords & Categories- Book Descriptions- KDP uploads- Promo sites & advanced marketing_________________________Author Success (promoted)KPI’s:• 100% of outbounds made to students in AR • Increased AR revenue by 200%• 7+ Student Success Connections per day• Support Ticket First response time of less than 16 hours Show less

Started Cassandra Cielo brand.• Develop a brand identity, online presence, and website to promote and review books • Plan and organize book releases• Design promotional materials

Clients- SBA (Small Business Administration, Government agency), Guidehouse, Prime Clerk, Tulsa Response, VIP Kid, EMP Course Communities | Online/Remote• Follow HIPPA guidelines for managing sensitive documentation• 10-40+ support calls a day• Processed 80+ claims a day (data entry)• Prepared Tax Payers Documents for Filing• Set up online course and mastermind communities for student engagement and longevity• Support clients with loan applications and status… Show more Clients- SBA (Small Business Administration, Government agency), Guidehouse, Prime Clerk, Tulsa Response, VIP Kid, EMP Course Communities | Online/Remote• Follow HIPPA guidelines for managing sensitive documentation• 10-40+ support calls a day• Processed 80+ claims a day (data entry)• Prepared Tax Payers Documents for Filing• Set up online course and mastermind communities for student engagement and longevity• Support clients with loan applications and status updates• Quality Reviewer for customer satisfaction• Prepped and taught online classes to students internationally Show less

Followed HIPPA guidelines for sensitive documentation inputProcessed 80+ claims a day

Taught 35+ hours of English classes each week.• Curated lesson plans for situational learning• Designed lesson plans appropriate for all levels and ages of English learning• Worked with Administration on the scheduling team• Taught 45 minute classes to students in Elementary, Middle school, High school,University and Adults programs• Assessed student English levels• Guided learning and speaking through activities• Developed students interest and drive to… Show more Taught 35+ hours of English classes each week.• Curated lesson plans for situational learning• Designed lesson plans appropriate for all levels and ages of English learning• Worked with Administration on the scheduling team• Taught 45 minute classes to students in Elementary, Middle school, High school,University and Adults programs• Assessed student English levels• Guided learning and speaking through activities• Developed students interest and drive to study English• Co-coordinated University and Adult programs Show less

Continued all Risk Management duties with the addition of Student Employment. Student Employment is a Federally funded program that allows students to work on campus utilizing a Financial Aid package.• Processed paperwork over a 1,000 student jobs• Complied with Federal guidelines on I-9s documentation, direct deposits, W-4s• Managed “Summer 360 program” of 70+ students, providing free student housing • Corrected student payroll errors for 26 pay periods• Set up jobs in… Show more Continued all Risk Management duties with the addition of Student Employment. Student Employment is a Federally funded program that allows students to work on campus utilizing a Financial Aid package.• Processed paperwork over a 1,000 student jobs• Complied with Federal guidelines on I-9s documentation, direct deposits, W-4s• Managed “Summer 360 program” of 70+ students, providing free student housing • Corrected student payroll errors for 26 pay periods• Set up jobs in Banner computer system• Managed Student Employment web pages on University site• Developed and star in 7 videos helping student’s find jobs on campus• Organized and implemented 8 2-hour Customer Service Trainings- meeting KPIs• Implemented Culture training with 85% completion- meeting KPIs• Organized and hosted annual Customer Service Awards Banquet (2017) for over 250 guests • Completed the processing of annual insurance renewals for over 20 policies• Saved over 15,000 on auto insurance policy for 2017• Worked with insurance broker• Completed OSHA reporting for 2017• Managed Certificates of Insurance for all lessees• Processed Student Athletic bills for 200+ athletes• Assisted in J-1 Visa program• Managed HR web pages on University site• Processed insurance payments on premiums• Liaison for Work Comp, Generally Liability, Auto and Property Claims• Processed a property claim over 2 million• Approved and denied international student travel abroad• Processed insurance coverage for student’s international travel averaging 100 trips• Monitored international conditions worldwide• Developed and stared in 5 HR videos explaining insurance benefits to employees• Other administrative duties as assigned Show less

Taught 2 semesters as an adjunct on Career Readiness to students in the English and Modern Language Department.• Curated course curriculum for a 14-week class• Edited and hosted content on D2L learning platform• Taught 1 1⁄2 hours a week• Available for 3 office hours a week• Graded assignments and posted final grade in the system• Administered mid-term and final exams

Provided students assistance with job readiness via Resume, Cover Letter, and Interviewing assistance. Managed Federal Student Employment program.• Developed and stared in 4 videos covering Resumes, Cover Letters and more• Presented on job readiness 4-5 times a month to classes of averaging 30 students• 100% job placement for students that attended job readiness presentations • Created job strategy handouts• Hosted mock interviews for an average of 3 students weekly•… Show more Provided students assistance with job readiness via Resume, Cover Letter, and Interviewing assistance. Managed Federal Student Employment program.• Developed and stared in 4 videos covering Resumes, Cover Letters and more• Presented on job readiness 4-5 times a month to classes of averaging 30 students• 100% job placement for students that attended job readiness presentations • Created job strategy handouts• Hosted mock interviews for an average of 3 students weekly• Organized and executed 4 Career Fairs a year• Process paperwork over a 1,000 student jobs• Managed 5 personal student workers• Comply with Federal guidelines on I-9s documentation, direct deposits, W-4s• Manage “Summer 360 program” of 70+ students, providing free student housing • Correct student payroll errors for 26 pay periods• Set up jobs in Banner computer system• Manage Student Employment web pages on University site• Coordinated and designed 7 events for Career Week 2 a year• Other administrative duties as assigned Show less

Provided guidance and assistance to applicants by evaluating resumes, personality and aspirations of future goals.• Administrated software, typing and personality tests• Assisted in job fairs• Helped job seekers connect with opportunities• Completed I-9 and administered drug testing• Accurately and efficiently complied with needs of clients and candidates• Evaluated 30-40 resumes a day• Prescreened applicants via phone interviews• Effectively placed… Show more Provided guidance and assistance to applicants by evaluating resumes, personality and aspirations of future goals.• Administrated software, typing and personality tests• Assisted in job fairs• Helped job seekers connect with opportunities• Completed I-9 and administered drug testing• Accurately and efficiently complied with needs of clients and candidates• Evaluated 30-40 resumes a day• Prescreened applicants via phone interviews• Effectively placed candidates in open job orders• Scheduled and interviewed 15-25 applicants a week• Advised applicants on resume building and in person interviewing• Wrote and posted job ads on social media and job boards Show less

Worked for Ocean Inc., a government funded non-profit organization that services the victims of Super Storm Sandy that hit the east coast in the fall of 2012.Managed full range of client services including• Client’s bill payment requests• Diffused conflict and resolved crisis cases• Maintained confidentiality of sensitive client information• Administered up to 70 customized client services daily• Daily interviews/enrollment of 5 clients while servicing an additional 8-10… Show more Worked for Ocean Inc., a government funded non-profit organization that services the victims of Super Storm Sandy that hit the east coast in the fall of 2012.Managed full range of client services including• Client’s bill payment requests• Diffused conflict and resolved crisis cases• Maintained confidentiality of sensitive client information• Administered up to 70 customized client services daily• Daily interviews/enrollment of 5 clients while servicing an additional 8-10 client’s bill payments • Reviewed client needs; interpreted program guidelines, to authorize up to 15K per client Show less