Drive results; mobilized self and team to execute on deliverables.Manage relationships; interact with individuals across organizational business units.Understanding of the products that are available to our customers.Knowledge of Call Centre software, hardware and industry best practices.Demonstrate best judgment in the disbursement of adjustments and creditsDealing with high customer escalations from the call centre/other avenuesInvestigating legal and media threatsDevelop, document and implement best practices, and associated phraseology, around interacting with difficult customers.Manage process change requests within vendor environment and ensure adherence; partnering with key stakeholders to ensure effective implementation.Support ongoing/new call-centre related projects and associated results; focusing on optimized service delivery and positive financial impacts.Ensure Call Centre Partners are meeting/exceeding various KPIs

Deliver good customer service and build customer satisfaction and loyaltyProvide effective and timely resolution of a range of customer inquiriesExperience with Microsoft ExcelStrike a positive tone with both customers and coworkersDemonstrate best judgment in the disbursement of adjustments and creditsDealing with high escalations in customer relationsInvestigating legal and media threats

Attending to customers needs in a fast and friendly mannerPaying attention to details on orders and ensuring customer satisfactionKeeping store front and back kitchen clean and tidyEnsuring all areas in the store were fully stocked at all times