Cassie Root, M.Ed. Email & Phone Number

United States

I am a manager of specialized, technical LXDs who 1) Act as consultants for curriculum owners to make data-driven decisions enhancing practice in their curricula, 2) Build technology-enhanced practice simulations integrating multiple technologies inclusive of GenAI, and 3) Innovate on practice technology and methodology to drive performance outcomes. My team is responsible for experimentation and innovation in the realm of practice and drives several key performance improvements across our learning portfolio.

Seattle, Washington, United States

Recruited and managed a globally-distributed team of 5 Learning Experience Designers (LXDs) to support strategy scale; Managed a professional and leadership development program for 80 LXDs, 10 Program Managers (PMs), 12 leaders; Re-designed and marketed program to increase session attendance by 58% and employee satisfaction by 12% in 5 monthsRe-designed high-priority training and cut training duration by 50%, saving on training costs, increasing productivity time, and allowing for more focused content; Owned multiple curriculum and provided instructional design product management on 25+ team projects to include writing design documents, developing outlines, consultation and prototyping, developing components, reviewing, PMing; Completed all owned learning objects faster than industry standard without sacrificing quality--developed a highly-interactive, gamified 30-minute course developed in Storyline in 30 hrs vs 105 (industry); created a 7-hour full day interactive workshop in 95 hrs vs 301 hrs (industry); Assessed, designed, developed, and piloted solution; led cross-functional collaboration, wrote stakeholder communications; evaluated to find treatment group performed 7% better than control (equivalent to outcome accuracy in millions of support contacts); learner satisfaction rate of 100%; Designed and developed Essential Skills Competency Framework; influenced sr. leadership to approve framework, working backwards from customer needs and reaching alignment across core functions and strategic partners; defined the program, removed ambiguity in associate standards, and drove key metric increase from 81% to exceeding the 98% goal by 126 bps in one quarter; created framework training; adapted and rolled out to 4 key audiences (25k+ learners); correlated to a 465+ bps improvement for teams who had 100% completion of the training vs. those who had less than 80% completion of training; 94% learner satisfaction; 100% stakeholder satisfaction

United States

• I hit the ground running on a key initiative during just my second day in the organization. By the end of second week, I was able to create a learning strategy and provide 3 key deliverables to support a large-scale software implementation. I went on to provide continuous consultation & blended learning services. • I piloted a learning solution for payroll which resulted in zero post-payroll error corrections (a key metric which should be as low as possible). • Integral part of the analysis, design, development, and implementation of new hire blended learning paths for all 7 key operational areas in the business. This included focus groups, 1:1 interviews, working with SMEs, negotiating with Stakeholders, and getting executive sponsorship and alignment; mapping curriculum, writing performance & learning objectives, organizing smartsheets, creating storyboards; developing eLearning courses, developing job aids, developing video tutorials & audio recordings, and creating guidance documents for On-the-Job Trainers. • Joined the company’s largest change initiative in history – implementing a human capital management system. I provided services including change management, gap/needs analysis, consultation, proposed learning strategy, eLearning development, Live VILT (and materials), Train-the-Trainer implementation, and more. • In September, I was asked to be the Program Manager of our new flagship offering: Virtual Train-the-Trainer. This is a key piece of the Structured On-the-Job training talent strategy. My role includes partnering with HR and Operational leaders to identify candidates for the OJT role, enrolling candidates in the program, designing materials for the program, facilitation sessions, coaching other facilitators, sending out evaluation forms both to collect and report data, certifying new OJTs, creating and maintaining the CoP, and more.• I work w/ colleagues to align the strategies of SOJT, new hire learning paths, and new hire onboarding.

Remote

DesignxHumanity was founded as a response to racial injustice and discrimination which came to the forefront of American Society and Culture in the Summer of 2020. The organization is a “design education nonprofit pairing experienced creatives with fresh faces to collaborate on real-world projects advocating for equity, diversity, inclusion, and anti-racism.” I was fortunate enough to be one of those “fresh faces.”● Researched content, wrote learning objectives, and created storyboards for eLearning ● Provided DEI consultation and feedback to multiple design teams

Alexandria, Virginia, United States

Alexandria, Virginia, United States

Created and managed systems for tracking large data sets; was accountable to program participants’ behavior and adherence to workplace policies; provided feedback among colleagues in a team setting; collaborated with multiple departments across multiple teams; developed standards and procedures for temporary employees; created and coordinated ILT Materials; evaluated long-term results for understanding and accuracy; created, assessed, and interpreted learning outcomes; developed subject matter expertise on a variety of topics; engaged an audience during ILT and VILT; developed and implemented strategic communication plans.• Exceeded performance expectations under pressure and in the face of distractions by 40% +.• Improved annual learning outcomes by more than 30%. • Facilitated quarterly staff meetings with 200+ participants.

Kaneohe, Hawaii, United States

Performed well under evaluative pressure; monitored personal professional development; Adapted procedures for atypical situations; communicated constructive criticism in writing; assessed and interpreted skill level for accurate assessment development; reorganized content for appropriateness for a variety of audiences; facilitated large and small group discussions; created and executed training activities in a logical sequence; researched and created differentiated training activities.• Facilitated 8 different large and small group activities daily. • Coordinated and executed long-term planning for materials and schedules utilized by 5 different learning groups.• Improved outcomes by over 80% for the lowest-performing learners.

Kaneohe, Hawaii, United States

Assessed learning outcomes and interpreted assessment data; evaluated written and spoken language for accuracy and fluency; assessed comprehension of core concepts; facilitated group engagement; mediated disagreements and facilitated compromise; created training activities for maximum knowledge transfer; distributed and tracked data.• Participated in development of best practices for 5 instructors. • Developed and managed 2 affinity groups.

Paintsville, Kentucky, United States

The library is the heart of the community and the front desk is the heart of the library. The person who sits here has all of the information needed to find books, register for classes, learn about community programs and services, and more. For a season of my life in college, I was fortunate enough to be this person. - Managed the front desk operations, including keeping the desk stocked with supplies, keeping materials cleared through and logged onto the carts for the page, filing library card applications, and tracking book reservations as well as inter-library loans- Connected library patrons to the community; including registering individuals for computer classes, yoga lessons, nutrition lessons, crafting sessions and more; reserving rooms for local clubs and providing hosting services; informing people of financial and food services such as churches, food banks, and other non-profits- connecting people to learning; including helping them find materials, setting up meetings with tutors, setting up homework help, assisting with accessing the computers, assisting with resources for enrolling in college, assisting with meeting with military recruiters, providing info for attending job fairs

Master Of Education - Med, Instructional Design, 4.0

Instructional Designer And Online Learning Developer, Instructional Design | Elearning

Bachelor'S Degree, Elementary Education And Teaching, 4.0

Associate Of Arts - Aa, General Studies, 4.0