As a Patient Unit Coordinator in a fast-paced Emergency Department, I manage critical tasks to ensure smooth patient care. I handle admit calls for doctors, assist during CPR when needed, and respond to a high volume of phone calls, including ambulance calls. My responsibilities also include completing and scanning vital paperwork for patient records. Working 12-hour shifts, I play a key role in supporting the medical team and ensuring timely, accurate documentation in high-pressure situations.

-Initially worked at the front desk, greeting and checking in patients, managing insurance verifications, and processing documentation.-Provided Spanish-to-English translation to facilitate patient communication.-Transitioned to the check-out desk, scheduling follow-up appointments and handling patient inquiries.-Moved to the back office to manage a high volume of calls, ensuring efficient scheduling of follow-up appointments.-Contacted patients to cancel appointments due to unapproved referrals, ensuring patients were informed and rescheduled as necessary.

-Served as the primary point of contact for new patients, answering and making calls to coordinate care.-Managed appointment scheduling for new patients, ensuring timely and efficient intake.-Acted as a bilingual liaison, translating between English and Spanish for patient communication.-Coordinated with external medical offices to request and collect patient records, ensuring all necessary documentation was obtained.-Accurately entered patient records and medical history into the electronic health system to maintain up-to-date charts.

Provided excellent customer service, taking orders, delivering food, and ensuring a positive dining experience.Managed store operations during the manager's absence, overseeing staff, handling cash, and ensuring smooth daily operations.Packaged food orders for take-out and delivery, maintaining accuracy and quality.Answered and processed to-go order calls, ensuring timely and correct orders.Maintained a clean and organized restaurant, adhering to health and safety standards.